Boutique Studio Lead - Client Experience & Sales

Jetsetpilates; Holly Springs (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

JetSet Pilates in Holly Springs, NC is seeking Studio Leads to welcome clients, assist instructors, and keep the front desk running smoothly.

You will answer phones, respond to emails, process sales and memberships using the AXLE CRM, greet clients, maintain a tidy studio, and support opening and closing duties, including weekend shifts.

Deliver exceptional service and help build rapport with clients and staff to sustain a welcoming environment.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JetSet Pilates in Holly Springs, NC is seeking Studio Leads to welcome clients, assist instructors, and keep the front desk running smoothly.

You will answer phones, respond to emails, process sales and memberships using the AXLE CRM, greet clients, maintain a tidy studio, and support opening and closing duties, including weekend shifts.

Deliver exceptional service and help build rapport with clients and staff to sustain a welcoming environment.