Boutique Operations Specialist — Client Experience

Chanel; Short Hills (NJ); On-site; USD 71,635,000 - 88,541,000; Full time

Benefits offered by this job

Wellbeing resources

Family benefits

Generous PTO

401K

Healthcare offerings

Life insurance

Commuter parking

Job summary

CHANEL in Short Hills, NJ seeks a Boutique Operations Associate to uphold brand standards, support boutique leadership, and ensure smooth daily operations, including inventory, stock handling, and exceptional customer service.

This role works closely with the Boutique Director and teams to deliver an unparalleled CHANEL client experience across in-store and online channels, maintaining SOPs, processes, and a pristine store environment.

Qualifications

• 3+ years of related retail or boutique operations experience.
• Experience in fragrance and beauty a plus.
• Able to move heavy items and stock management experience.
• Strong customer service and communication skills.

Responsibilities

• Uphold operational standards and processes to deliver CHANEL client experience.
• Serve as the SOP and systems expert for the boutique team.
• Welcome and assist clients, providing exceptional service.
• Support daily operations: opening/closing registers, shipments, damages, stock.
• Manage inventory and stock storage; record into system.
• Communicate inventory needs to Boutique Director/Assistant Manager.
• Partner to execute stock cycle counts and annual inventory.
• Maintain omni-channel mindset for seamless in-store and online experience.
• Uphold brand image, hygiene standards, and visual merchandising.
• Be a brand ambassador and build positive team relationships.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Attention to detail

Tools

POS systems

Inventory management software

Shop floor systems

Job description

CHANEL in Short Hills, NJ seeks a Boutique Operations Associate to uphold brand standards, support boutique leadership, and ensure smooth daily operations, including inventory, stock handling, and exceptional customer service.

This role works closely with the Boutique Director and teams to deliver an unparalleled CHANEL client experience across in-store and online channels, maintaining SOPs, processes, and a pristine store environment.