Boutique Operations Associate

Brobston Group LLC; Westport (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Brobston Group LLC is seeking a Boutique Operations Associate to support daily store operations, inventory control, and exceptional client experiences. You will be the in-store expert on SOPs, systems, and tools, collaborating with leadership to uphold standards.

The role emphasizes omni-channel service, visual standards, and teamwork, with a flexible schedule including late nights, weekends, and holidays as needed.

Qualifications

• 3+ years of related retail or boutique operations experience.
• Understanding of inventory management and omni-channel retail processes.
• Ability to move items up to 25 lbs and perform physical stock tasks.
• Flexible schedule with availability for late nights, weekends, and some holidays.
• Excellent communication skills and ability to work collaboratively in a team.
• Experience in fragrance and beauty preferred; foreign language skills a plus.

Responsibilities

• Uphold operational standards and processes to deliver the client experience.
• Act as the expert resource on Standard Operating Procedures, systems, and tools.
• Support daily operations including opening/closing registers, receiving and shipping product, and processing damages.
• Maintain organized stock storage, process received stock, and record inventory in systems.
• Partner with management to execute stock cycle counts and annual physical inventory.
• Communicate inventory and supply needs to boutique leadership.
• Support visual merchandising, brand image, and hygiene standards.
• Provide continuous sales and service support and foster positive team relationships.

Skills

Retail operations

Inventory management

Omni-channel processes

Communication

Team collaboration

Fragrance/beauty knowledge

Language skills aPlus

Tools

POS/register systems

Job description

Summary

The Boutique Operations Associate supports daily in-store operations and inventory management while delivering an exceptional client experience. This role serves as the boutique expert on standard operating procedures, systems, and tools and partners with boutique leadership to maintain operational standards. The associate contributes to omni-channel service, visual standards, and team collaboration to ensure smooth boutique functioning.

Responsibilities

• Uphold operational standards and processes to deliver the client experience
• Act as the expert resource on Standard Operating Procedures, systems, and tools
• Support daily operations including opening/closing registers, receiving and shipping product, and processing damages
• Maintain organized stock storage, process received stock, and record inventory in systems
• Partner with management to execute stock cycle counts and annual physical inventory
• Communicate inventory and supply needs to boutique leadership
• Support visual merchandising, brand image, and hygiene standards
• Provide continuous sales and service support and foster positive team relationships

Requirements

• 3+ years of related retail or boutique operations experience
• Understanding of inventory management and omni-channel retail processes
• Ability to move items up to 25 lbs and perform physical stock tasks
• Flexible schedule with availability for late nights, weekends, and some holidays
• Excellent communication skills and ability to work collaboratively in a team
• Experience in fragrance and beauty preferred; foreign language skills a plus