Boutique Operations Associate

brobstongroup.com - Jobboard; Bal Harbour Village (FL); On-site; USD 38,000 - 50,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Boutique Operations Associate in Bal Harbour Village, Florida. This role supports boutique operations, ensuring inventory accuracy and organizational efficiency.

The ideal candidate has prior retail experience, particularly in jewellery or luxury products, and possesses strong customer service skills. Responsibilities include managing inventory, supporting deliveries, and maintaining compliance with operational procedures.

Qualifications

• Previous experience in retail sales, preferably in jewellery or luxury products.
• Strong understanding of customer service needs to build trust.
• Excellent interpersonal, communication, and computer skills.

Responsibilities

• Ensure accuracy of store stock and organize counts.
• Maintain stockroom organization and on-floor presentation.
• Receive deliveries and manage stock transfers.
• Organize returns and support stock requests from team members.
• Participate in morning briefings and share operational updates.

Skills

Retail sales experience

Customer service skills

Attention to detail

Interpersonal skills

Computer skills

Job description

Summary

Reporting to the Boutique Director, the Boutique Operations Associate maintains boutique operations and supports profitability by receiving, handling, and managing inventory in a timely and organized manner. The role ensures stock accuracy, organizes the stockroom and on-floor inventory, processes deliveries and transfers, and manages shipping and VAT documentation. The associate also provides administrative support and helps formalize operating procedures to ensure compliance with company processes.

Responsibilities

• Ensure permanent accuracy of store stock and organize weekly and monthly cycle counts
• Maintain efficient stockroom organization and impeccable on-floor presentation
• Receive and control deliveries from the central warehouse and manage stock transfers between stores
• Organize end-of-season returns and support stock requests from team members
• Participate in morning team briefings and share operational updates
• Manage and follow up on shipping documents and VAT paperwork
• Provide administrative support including booking couriers, deliveries, transfers, and completing store supply orders
• Support the Boutique Director in updating and formalizing operating procedures and ensuring compliance with company processes

Requirements

• Previous experience in retail sales; jewellery or high-end luxury product experience preferred
• Strong understanding of customer service needs and ability to build customer trust
• Excellent interpersonal, communication, and computer skills
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Ability to sit and stand for extended periods and lift up to 20 lb regularly; occasional use of a ladder, reaching and bending to access product