Boutique Operations Associate

US04 Richemont North America, Inc.; Cabazon (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Richemont North America, Inc. is seeking a Stock & Inventory Specialist for a luxury boutique in California.

You will maintain stock accuracy, organize cycle counts, receive deliveries, manage store transfers, and support the day-to-day operations to protect inventory integrity and enhance profitability. The role requires retail experience, strong customer service focus, attention to detail, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• Experience in retail sales; jewellery or high-end luxury product sales preferred.
• Strong understanding of customer service needs and priorities.
• Ability to establish and maintain effective relationships with customers and gain trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with ability to handle multiple tasks simultaneously.

Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalise and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Skills

Retail sales experience

Customer service

Interpersonal communication

Attention to detail

Multitasking

Tools

Computer skills

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on‑the‑floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalise and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewellery or high‑end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

• Ability to sit down and stand for extended periods of time
• Ability to lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

We Offer

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future!

Expected Hourly Range

$21‑24/hr Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere.

Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.