Boutique Night Auditor: Elevate Guest Experience & Audit

Janko Hospitality, LLC; Rosemont (IL); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation package

Competitive Paid Time Off Policy

Full benefits package including 401K

Hotel discounts at locations worldwide

Job summary

The Rose Hotel in Rosemont, IL is seeking a Night Auditor to serve as the overnight ambassador of guest experience, safety, and operational excellence. You will blend accounting precision with hospitality to ensure a seamless guest journey from dusk to dawn.

The ideal candidate is a problem-solver, self-starter, and calm communicator who delivers memorable service to leisure and business travelers during overnight hours.

Qualifications

• Prior hotel front desk or accounting experience preferred; luxury or boutique environment a plus.
• Ability to work independently with minimal supervision.
• Strong organizational skills, attention to detail, and comfort with numbers.
• Excellent verbal and written communication skills.
• Availability to work overnight shifts, weekends, and holidays as required.

Responsibilities

• Serve as the primary point of contact for guests during overnight hours, delivering service with warmth, professionalism, and poise.
• Execute nightly audit procedures, including reconciling daily transactions, balancing accounts, and preparing key reports for hotel leadership.
• Process guest arrivals, departures, and reservation modifications with accuracy and a high degree of personalization.
• Resolve guest issues and special requests independently and effectively, ensuring satisfaction and timely follow-up.
• Monitor property security and ensure guest safety by conducting scheduled property walks and responding to emergencies in alignment with hotel protocols.
• Manage the overnight operation of the front desk, including verifying cash drawers, posting charges, and preparing folios.
• Communicate notable incidents, guest feedback, and operational challenges through detailed handover reports to day shift managers.
• Act as a liaison between housekeeping, security, engineering, and management when necessary to ensure smooth operations.
• Maintain cleanliness and orderliness of the front desk and lobby areas, creating a welcoming environment even during quiet hours.
• Support front office and accounting teams with data entry, system backups, and special projects as needed.
• Demonstrate comprehensive knowledge of all hotel services, local attractions, and emergency procedures.
• Remain composed in high-pressure situations while ensuring guests feel safe, heard, and valued.
• Perform wake-up calls, coordinate late check-outs and early arrivals with appropriate departments.
• Execute nightly backup of computer systems and secure sensitive financial data in accordance with company policies.
• Occasionally assist with light concierge duties or guest amenities based on requests.
• Performs other duties as assigned.

Skills

Attention to detail

Strong communicator

Problem solving

Numerical skills

Emotional intelligence

Independent work

Tools

OnQ

Job description

The Rose Hotel in Rosemont, IL is seeking a Night Auditor to serve as the overnight ambassador of guest experience, safety, and operational excellence. You will blend accounting precision with hospitality to ensure a seamless guest journey from dusk to dawn.

The ideal candidate is a problem-solver, self-starter, and calm communicator who delivers memorable service to leisure and business travelers during overnight hours.