Boutique Manager

Richemont Iberia SL; Santa Clara (CA); On-site; USD 115,000 - 130,000; Full time

Job summary

Montblanc boutique in Santa Clara, CA, part of Richemont Americas, seeks a Boutique Manager to lead sales teams and uphold luxury service standards. You will drive sales targets, recruit and develop staff, coach on floor presence, and manage P&L while ensuring loss prevention and exceptional clienteling.

Ideal candidates have 5+ years in luxury retail management, strong leadership, and a polished presence, with open availability including nights and weekends.

Qualifications

• 5+ years of luxury retail management experience.

Responsibilities

• Achieve sales budget and diversification targets
• Recruit, develop, and retain sales associates
• Maximize sales potential by coaching sales associates
• Develop and review sales goals
• Create annual business plans
• Provide the highest levels of customer service to stimulate sales growth
• P&L management including monitoring and controlling boutique expenses
• Manage operational execution (Policy and Procedure)
• Ensure Loss Prevention policies and practices are followed

Skills

Retail management

Luxury goods experience

Leadership abilities

P&L management

Clienteling skills

Floor management

Problem solving

Strong communicator

Business etiquette

Customer oriented

Tools

Microsoft Office

SAP knowledge

CRM systems

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Manager

Montblanc | Santa Clara, CA

Reports to: Retail Regional Director

Role Overview

Reporting to the Regional Director, the objective of this role is execute and promote the Montblanc brand.

Responsibilities (or Mission)

• Achieve sales budget and diversification targets
• Recruit, develop, and retain sales associates
• Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room
• Develop and review sales associate performance goals
• Create annual business plans
• Provide the highest levels of customer service to stimulate sales growth
• P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses
• Manage operational execution (Policy and Procedure)
• Ensure Loss Prevention policies and practices are being followed

Qualifications

• At least 5+ years of retail management experience
• Affinity for luxury goods; watches and jewelry experience is a strong plus
• Demonstrated leadership abilities
• Ability to manage a P&L
• Strong clienteling skills
• Strong floor management skills
• Resourceful; problem solver
• Strong communicator
• High level of etiquette – business and social
• Highly customer oriented, results driven, goal oriented
• Ability to work open availability including nights, weekends, and holidays
• Ability to lift up to 20lbs

Computer Skills

• Expert computer skills – Microsoft: Word, Excel, PowerPoint, Outlook
• SAP knowledge preferred
• CRM systems

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115k - $130k

Salary will be negotiated based on relevant skills and experience.