East Retail Regional Director

Montblanc; New York (NY); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Volunteer days

Job summary

Montblanc is seeking an East Retail Regional Director to lead our luxury boutique network in the United States, based in New York City or Miami. You will drive client experience, hospitality, and KPI delivery across multiple stores while upholding brand standards.

You will craft boutique business plans, coach managers, and collaborate with senior leaders on staffing and development. Expect significant travel (80%) to elevate performance and clienteling initiatives.

Qualifications

• Bachelor’s degree required.
• 10+ years of multi-store retail management experience.
• Affinity for luxury goods; watch/jewelry experience a plus.
• Demonstrated leadership abilities and P&L management skills.

Responsibilities

• Manage delivery of KPIs, operational excellence, and brand standards.
• Achieve sale budgets and diversification targets for the region.
• Develop business plans per boutique with regular visits and coaching.
• Lead and develop boutique managers and teams to drive performance.
• Travel extensively (80%) to support boutiques and initiatives.

Skills

Retail leadership

Client experience

Team coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

East Retail Regional Director

Montblanc| New York City or Miami

Reports to: VP, Retail

Role Overview

Leadership role overseeing retail network and its deliverables. As a Regional Director you will inspire your teams, cultivate partnerships across the network. You are leading by example in driving execution of the vision, operational decision making with strong focus on client experience and hospitality. Your success will come from a sense of ownership of your business, growing leaders and creating a culture of collaboration, accountability and sense of pride as part of our Maison.

Responsibilities

• Manage delivery of KPIs, Operational Excellence and our Retail signature.
• Achieve sale budgets and diversification targets for the region
• Ensure your region is an example of best practice as per brand guidelines.
• Create specific business plan per boutique. Facilitate discussions with boutique managers to drive the business plan, through frequent boutique visits, regular communication and ongoing support.
• Coach, develop, and maximize the success of all boutique managers and their teams
• Develop new business ideas that elevate clientelling opportunities as per business metrics
• Partner with your VP and Human Resources on staffing and development issues
• P&L management including monitoring and controlling boutique business expenses to improve results
• Manage operational execution (Policy and Procedure)
• Ensure Loss Prevention policies and practices are being followed within the boutiques.
• Perform special projects as designated by management.

Qualifications

• Bachelor’s degree
• At least 10+ years of multi-store retail management experience
• Affinity for luxury goods; Watch and jewelry experience a plus
• Demonstrated leadership abilities
• Ability to manage a P&L
• Strong communication, decision-making and problem-solving skills
• Challenges the status quo; is able to present a different point of view
• High level of etiquette – business and social
• Ability to travel extensively (80%)
• Microsoft Office Suite (Word, PowerPoint, Excel)
• SAP preferred
• Internet applications

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $150k-$175k

Salary will be determined based on relevant skills and experience.