Boutique Luxury Hotel Operations Leader (2nd in Command)

Keller Executive Search; Vail (CO); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Base salary

Performance bonus

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Keller Executive Search is seeking a Director of Operations for a celebrated five-star luxury hotel in the southeastern United States. The role reports to the Managing Director and oversees Rooms, Food & Beverage, and Culinary, guiding strategy and guest experiences across all touchpoints.

This hands-on leadership position requires a strategic thinker who can also execute, mentor a leadership team, and drive profitability in a boutique setting.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 10+ years of progressive leadership experience in luxury hospitality with executive-level operations responsibility.
• Proven ability to lead Rooms, Food & Beverage, and Culinary operations together.
• Strong financial acumen including budgeting, forecasting, labor planning, and analytics.
• Experience in boutique, independent, or entrepreneurial environments.
• Exceptional communication, coaching, and relationship-building skills.

Responsibilities

• Provide strategic and day-to-day leadership across all hotel operations, ensuring five-star luxury standards.
• Engage with VIP guests, owners, and strategic partners as needed.
• Cultivate a culture of exceptional hospitality, accountability, and continuous improvement.
• Collaborate with culinary and restaurant leadership to elevate dining experiences.
• Recruit, mentor, and develop a high-performing leadership team with succession plans.
• Manage operational budgets, labor plans, and departmental financial performance.
• Partner with Finance and Revenue Management to drive profitability and forecasting accuracy.
• Oversee cleanliness, preventive maintenance, safety, and regulatory compliance.

Skills

Strategic leadership

Financial acumen

Budgeting and forecasting

Operations management

Guest relations

Staff development

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

Keller Executive Search is seeking a Director of Operations for a celebrated five-star luxury hotel in the southeastern United States. The role reports to the Managing Director and oversees Rooms, Food & Beverage, and Culinary, guiding strategy and guest experiences across all touchpoints.

This hands-on leadership position requires a strategic thinker who can also execute, mentor a leadership team, and drive profitability in a boutique setting.