Boutique Hotel Room Attendant: Elevate Guest Experience

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); Presencial; USD 23.000 - 26.000; Jornada completa

Descripción de la vacante

Kimpton Hotels & Restaurants is seeking a Room Attendant in Philadelphia, PA. You will clean guest rooms and common areas while delivering outstanding service, building relationships with guests to encourage return visits.

We value a friendly, proactive approach and care about guest safety. Prior customer service experience helps you excel in this role and contribute to our welcoming hotel culture.

Formación

• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsabilidades

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform other duties as directed, developed, or assigned.

Conocimientos

Customer service

Problem solving

Guest safety awareness

Educación

High School Diploma or GED

Descripción del empleo

Kimpton Hotels & Restaurants is seeking a Room Attendant in Philadelphia, PA. You will clean guest rooms and common areas while delivering outstanding service, building relationships with guests to encourage return visits.

We value a friendly, proactive approach and care about guest safety. Prior customer service experience helps you excel in this role and contribute to our welcoming hotel culture.