Boutique Hotel Host: Warm Welcome & Attentive Service

Kessler Collection; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Employee assistance program

Tuition reimbursement

Job summary

The Grand Bohemian Charlotte, Autograph Collection, a Kessler Hotels property in Uptown Charlotte, seeks a Host to welcome guests and seat them promptly while supporting servers in delivering attentive service.

Responsibilities include greeting guests, taking reservations, assisting the cashier with payments, and maintaining menu standards. Flexibility and a HS diploma are preferred for this role.

Qualifications

• High School diploma or experience in a hotel or related field preferred.
• Flexible hours and ability to stand for long periods.
• Strong communication and courteous service skills.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive to guests’ needs and assist in providing a pleasant dining experience.
• Assist cashier in collecting money or credit cards from guests and servers as needed.
• Know how to prepare cashier reports at the end of the shift.
• Pay out servers’ tips when appropriate.
• Know how to take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties per sidework checklist.
• Have knowledge of standards for receiving a room service order.
• Know menus and current specials in all applicable departments.

Skills

Guest service

Communication

Cash handling

Reservations

Teamwork

Education

High School diploma

Job description

The Grand Bohemian Charlotte, Autograph Collection, a Kessler Hotels property in Uptown Charlotte, seeks a Host to welcome guests and seat them promptly while supporting servers in delivering attentive service.

Responsibilities include greeting guests, taking reservations, assisting the cashier with payments, and maintaining menu standards. Flexibility and a HS diploma are preferred for this role.