Boutique Hotel House Attendant & Guest Services

Kessler Collection; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Grand Bohemian Charlotte, Autograph Collection, part of the Kessler Hotels portfolio, seeks a House Attendant to support cleanliness and guest service in a luxury setting in Uptown Charlotte. The role delivers items to guestrooms, maintains assigned areas, and upholds hotel standards for an exceptional guest experience.

Responsibilities include floor care, carpet and furniture cleaning, handling luggage requests, and participating in emergency procedures, with emphasis on courteous

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent

Job description

The Grand Bohemian Charlotte, Autograph Collection, part of the Kessler Hotels portfolio, seeks a House Attendant to support cleanliness and guest service in a luxury setting in Uptown Charlotte. The role delivers items to guestrooms, maintains assigned areas, and upholds hotel standards for an exceptional guest experience.

Responsibilities include floor care, carpet and furniture cleaning, handling luggage requests, and participating in emergency procedures, with emphasis on courteous