Boutique Front Desk Agent - Flexible Hours & Perks

Marcus; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants, cafes, and spas

Paid time off

Flexible scheduling

Career growth opportunities

Job summary

Marcus is seeking a dedicated Front Desk agent for the Kimpton Hotel Monaco Pittsburgh. In this role, you will be responsible for check-ins and check-outs, ensuring exceptional customer service for all guests. You will also handle phone inquiries and monitor room availability to enhance the guest experience.

The ideal candidate should possess a high school diploma or GED and demonstrate strong customer service skills. The position offers room discounts and opportunities for career growth within the Marcus Hotels & Resorts family.

Qualifications

• Previous experience in a Front Desk or customer-facing role is helpful.
• Knowledgeable about immediate area, services, attractions, and events.
• Familiar with hotel systems and operations.

Responsibilities

• Check in and out hotel guests confidently and professionally.
• Answer phone calls promptly and accurately.
• Monitor room availability throughout shift.

Skills

Customer service

Ability to work under pressure

Knowledge of local services and attractions

Flexible schedule

Education

High school diploma or GED

Job description

Marcus is seeking a dedicated Front Desk agent for the Kimpton Hotel Monaco Pittsburgh. In this role, you will be responsible for check-ins and check-outs, ensuring exceptional customer service for all guests. You will also handle phone inquiries and monitor room availability to enhance the guest experience.

The ideal candidate should possess a high school diploma or GED and demonstrate strong customer service skills. The position offers room discounts and opportunities for career growth within the Marcus Hotels & Resorts family.