Boutique Front Desk Agent — Elevate Guest Experiences

Remington Hotels; Washington; On-site; USD 21,000 - 30,000; Full time

Job summary

The Churchill Hotel Near Embassy Row in Washington, DC is seeking a Front Desk Agent to greet guests, check them in and out promptly, assist with pre-registration and reservations, and post charges accurately using the front desk system.

You will handle cash, maintain knowledge of rates and discounts, take same-day reservations, follow cancellation procedures, and work with a friendly team to deliver memorable guest experiences.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Customer service

Team player

Cash handling

Communication skills

Job description

The Churchill Hotel Near Embassy Row in Washington, DC is seeking a Front Desk Agent to greet guests, check them in and out promptly, assist with pre-registration and reservations, and post charges accurately using the front desk system.

You will handle cash, maintain knowledge of rates and discounts, take same-day reservations, follow cancellation procedures, and work with a friendly team to deliver memorable guest experiences.