Front Desk Agent - The Churchill Hotel Near Embassy Row

Remington-Hospitality-; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

The Churchill Hotel Near Embassy Row in Washington, DC is hiring a Front Desk Agent. You will greet guests, check them in and out, and assist with pre-registration and reservations while delivering warm, professional service.

You will post charges, manage the Front Office system, handle cash and payments, and respond to guest requests with accuracy. A team-oriented attitude and ability to work evenings and weekends are essential. This is a full-time role.

Qualifications

• Strong work ethic and initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Enjoy working as part of a team that provides great guest experiences.
• Ability to work in an office environment at a front desk.
• Prolonged desk work and computer use with good written and spoken communication.
• Ability to lift and carry light items as needed.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling and payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Take same-day reservations and follow relocation procedures when necessary.

Skills

Customer service

Communication

Cash handling

Team player

Attention to detail

Job description

Front Desk Agent - The Churchill Hotel Near Embassy Row

Washington, District Of Columbia, United States

Location Description

1914 Connecticut Avenue NW, Washington, Dist. Columbia 20009

The Churchill Hotel near Embassy Row is a historic landmark hotel near Dupont Circle. Originally built in 1906 as an upscale, Beaux-Arts building, The Churchill Hotel is an intimate and elegant boutique hotel that offers modern amenities while echoing its original historic charm. Relax in recently refreshed luxurious rooms and suites with beautiful décor and with views of our vibrant neighborhood.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay; $18.40 hourly (USD)

Location

Washington Churchill-WCH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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