Boutique Director - Ala Moana

Brobston Group; Honolulu (HI); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

Life insurance

Disability benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Van Cleef & Arpels in the United States seeks a Boutique Director to manage and elevate boutique performance, drive sales, and expand the sales team. You will oversee strategic initiatives, ensure top-tier service, and uphold the Maison’s image in the market.

The role requires multi-unit leadership experience, fluency in or willingness to learn key languages, and the ability to travel up to 50% both domestically and internationally. Flexible hours including evenings and weekends are expected.

Qualifications

• Bachelor's degree in a related field is required; Master's preferred for the role.
• Experience managing multiple projects concurrently in luxury retail or hospitality.
• Strong written, verbal, and interpersonal communication abilities; willing to travel up to 50%.
• Proficiency with SAP, Excel, Word, and PowerPoint is essential.

Responsibilities

• Manage and enhance boutique operations with the objective of growing sales and developing the sales team.
• Lead in delivering consistent, high-quality customer service and uphold the brand image in the market.
• Identify talent, plan career progression, and supervise boutique staff.
• Generate new client relationships and develop innovative business ideas.

Skills

Multi-Unit experience

High-Volume experience

SAP

Excel

Word

PowerPoint

Leadership

Travel readiness

Education

Bachelor's degree in related field

Master's degree in business (preferred)

Tools

SAP

Office suite

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

The ideal candidate for the Boutique Director role is required to have a bachelor's degree in a related field. Master's degree in business is preferred. This candidate must have Multi-Unit or High-Volume Experience, ideally in Luxury Retail or Hospitality. They should demonstrate the capacity to manage multiple projects simultaneously and prioritize them effectively. Strong computer skills in SAP, Excel, Word, and PowerPoint are essential, along with excellent written, verbal, and interpersonal communication abilities. The candidate should be willing to travel in the US market and abroad up to 50% of the time, work flexible hours including evenings, weekends, and holidays as required, and be able to endure long periods of standing, Fluency in French or Mandarin would be a valuable asset.

What are we expecting from you?

Reporting to the Regional AVP, you will be responsible for the successful management and enhancement of their boutique, with the main objective of developing sales, growing the sales team, and reaching a consistent and sustainable high quality of service.

In this role, you will:

• Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director focusing on short-term and long-term strategic and financial objectives to achieve; spearheads management and strategic development, including High Jewelry
• Enhance quality and maintain integrity of the Van Cleef & Arpels image in the store's market
• Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members
• Generate new clients while developing new and innovative business ideas
• Represents Van Cleef & Arpels at meetings, events, charity dinners and other work-related functions in both U.S. and abroad. Extensive travel involved
• Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales
• Assist in developing store personnel's performance goals and, update management through reporting mechanisms. Provide the highest levels of customer service to support the growth of sales
• Attends international functions such as Codir Des Codir, Maison Committee, Retail Conferences, SIHH and High Jewelry trips with the President & CEO, Senior Vice President, Retail and Regional Director

More than a role... we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

• medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Compensation: $160-180k, bonus eligible