Boutique Assistant - Miami Design District

US04 Richemont North America, Inc.; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Van Cleef & Arpels, a distinguished High Jewelry Maison, seeks a motivated operations support professional for its Miami boutique. You will assist Sales Associates, maintain daily boutique operations, and help ensure an exceptional client experience through proactive service and organized backroom support.

The ideal candidate holds a Bachelor’s degree with at least two years in a fast-paced luxury environment, excellent communication, and familiarity with SAP.

Qualifications

• Bachelor's degree and 2+ years in a fast-paced luxury environment preferred.
• Strong organizational skills and ability to multitask across projects.
• Proficiency in computer skills and excellent verbal communication.

Responsibilities

• Support Sales Associates to deliver an exceptional client experience.
• Handle daily boutique operations and reception tasks.
• Assist in showroom and backroom upkeep and replenishment.
• Backfill POS stations and maintain desk organization.
• Collaborate with Management to maintain boutique standards.
• Uphold brand image and Service Charter in guest interactions.

Skills

Bachelor's degree

2+ years luxury

Customer service

Multitasking

SAP

Education

Bachelor's degree

Tools

POS system

MS Office

SAP

Job description

Who are we?

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Ideal candidate for this role

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process

If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience. Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

We offer a comprehensive benefits program to support employees and their loved ones.

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Access to the employee assistance program
• Volunteer days off