Boutique Client Experience Specialist

Brobston Group; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group in Boston is looking for a Boutique Facilitator to deliver flexible, multi-functional support across boutique activities, ensuring a smooth, high-quality client experience while assisting sales associates and the operations team.

The role involves welcoming clients, helping with service and packaging, supporting shipments and inventory, and managing cash, deposits, and phone calls during opening/closing procedures. A friendly, team-oriented approach is essential.

Qualifications

• At least one year of related experience and a high school diploma.
• Strong communication skills and the ability to collaborate in a team environment.
• Passion for client experience and interest in learning about the brand and its products.
• Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.

Responsibilities

• Welcome and greet clients, provide hosting, and support a high-quality client experience.
• Assist sales associates with service, sales support, and product packaging.
• Support incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
• Assist with opening and closing registers, handling cash and deposits, and answering phone calls.

Skills

Communication

Teamwork

Customer service

Client experience

Education

High School Diploma

Job description

Brobston Group in Boston is looking for a Boutique Facilitator to deliver flexible, multi-functional support across boutique activities, ensuring a smooth, high-quality client experience while assisting sales associates and the operations team.

The role involves welcoming clients, helping with service and packaging, supporting shipments and inventory, and managing cash, deposits, and phone calls during opening/closing procedures. A friendly, team-oriented approach is essential.