Boutique Assistant - Miami Design District

Richemont; Miami (FL); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with company match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Richemont in the United States (Miami) seeks an energetic luxury retail professional to support Sales Associates and daily boutique operations. This role emphasizes client service, replenishment, and reception duties to maintain an exceptional in-store experience.

The ideal candidate will have a bachelor’s degree or equivalent, at least two years in a fast-paced luxury environment, and strong communication skills. SAP familiarity and multilingual ability are a plus.

Qualifications

• Bachelor’s degree or equivalent; minimum two years in a fast-paced luxury environment preferred.
• Strong organizational and multitasking abilities with proficient computer skills.
• Excellent communication and verbal skills for guests and colleagues.
• Knowledge of SAP is a plus; multilingual ability is beneficial.

Responsibilities

• Deliver an exceptional client experience by supporting Sales Associates and daily boutique operations.
• Handle replenishment of selling floor supplies and participate in opening/closing setup.
• Manage jewelry setup, backstock, and backfill POS stations; greet clients at Reception.
• Uphold brand protocols and Service Charter; collaborate with Management and Boutique Administrators.

Skills

Bachelor's degree

Luxury retail experience

Multitasking

Excellent communication

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations


• Participate to set up and breakdowns at opening and closing of the boutique


• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance


• Accurately backfill POS stations and desks


• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition


• Responsible for greeting clients and assisting with Reception duties


• Respect all protocols defined by Management and Corporate regarding the client experience


• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.