Boutique Assistant Manager — Lead Team & Customer Experience

Leap Inc; Bridgewater (MA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Health benefits

EAP

401(k)

Paid PTO

Employee discount

Job summary

Leap Inc's boutique brand is seeking a motivated Assistant Store Manager to join our Leap Platform-powered store. You will partner with the Store Manager to drive sales, lead daily operations, and deliver an elevated customer experience.

You will coach and develop the team, recruit and onboard, and partner on community presence, in-store events, and market initiatives. This role requires 2–4 years of retail leadership, flexibility to work evenings and weekends, and proficiency with Shopify,

Qualifications

• 2–4 years of retail leadership experience in boutique, premium, specialty, or customer-focused retail environments.
• Proven ability to drive sales, develop high-performing teams, and deliver exceptional customer experiences.
• Experience supporting recruitment, onboarding, and performance development.

Responsibilities

• Partner with the Store Manager to achieve sales goals, profitability, and key business objectives.
• Monitor daily business performance, identify opportunities, and help execute strategies that maximize results.
• Lead by example on the sales floor, inspiring strong selling behaviors and exceptional customer engagement.
• Coach the team to deliver thoughtful service, product expertise, and meaningful customer interactions.
• Support customer outreach and local initiatives that encourage repeat business and long-term relationships.
• Recruit, onboard, coach, and develop team members through ongoing feedback, recognition, and hands-on leadership.
• Help build an engaged, accountable, and collaborative team culture aligned with brand values.
• Partner with the Store Manager to support performance management, succession planning, and talent development.
• Represent the brand within the local community by supporting partnerships, events, and in-store activations.
• Collaborate with neighboring Leap-powered stores and assist with market initiatives, including new store openings and business needs as required.
• Oversee daily store execution, including visual merchandising, inventory management, scheduling, shipment processing, opening and closing procedures, and operational compliance.
• Serve as Manager on Duty when needed, ensuring the boutique operates efficiently while delivering an exceptional customer experience.
• Maintain a customer-ready environment that reflects the brand's standards of excellence.

Skills

Retail leadership

Sales leadership

Customer experience

Team development

Recruitment support

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap Inc's boutique brand is seeking a motivated Assistant Store Manager to join our Leap Platform-powered store. You will partner with the Store Manager to drive sales, lead daily operations, and deliver an elevated customer experience.

You will coach and develop the team, recruit and onboard, and partner on community presence, in-store events, and market initiatives. This role requires 2–4 years of retail leadership, flexibility to work evenings and weekends, and proficiency with Shopify,