Bourbon Steak Restaurant Manager

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Meals on duty

Learning programs

Job summary

Fairmont Scottsdale Princess is seeking a Bourbon Steak Restaurant Manager to lead the dining operation with a focus on exceptional service, guest satisfaction and team development. You will collaborate with culinary to drive menu impact, manage reservations, and oversee staffing, costs and events in a luxury hospitality setting.

The role requires previous F&B management experience, solid knowledge of wine and beverage programs, and a commitment to upscale service standards.

Qualifications

• Previous Food & Beverage Manager experience in a leadership role required, 2-3 years as restaurant preferred.
• Strong Food, spirit, wine & beer knowledge.
• Understanding of luxury service standards, steps of service & luxury benchmarks.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline preferred.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Maintain complete knowledge of and comply with all company, property and departmental policies and procedures.
• Talk with guests in a warm, professional manner to arrange their reservations.
• Coordinate special requests and follow up with Colleagues & Management teams.
• Balance operational, administrative, and Colleague needs.
• Maintain OpenTable and 7-rooms online reservation system.
• Drive and adjust menu engineering based off sales and applicable industry trends.
• Work closely with culinary team to ensure a successful service and guest experience.
• Forecasting, scheduling and labor control.
• Beverage cost management.
• Establish working relationship with Concierge to ensure guests' needs are met.
• Works without supervision to ensure operation is running efficiently.
• Assist with preparation of Restaurant Event Orders as directed.
• Attend designated meetings.
• Assist with Silverware programming as Champion.
• Assist with obtaining designated Avero reports.
• Complete weekly potentials & Outlet Hours of Operations.
• Assist with Scores & Trust you response.
• Assist with TAS and ARM requests as needed.
• Assist with corporate compliance in menus and practices.
• Assist with online menu accuracy as needed.
• Other duties as assigned.

Skills

Food & Beverage management

Leadership

Wine knowledge

Luxury service standards

Computer literacy

Interpersonal skills

Integrity

Work under pressure

Wine program management

Bar program management

Service vs. Hospitality

Entrepreneurial mindset

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all - except for you!

What’s In It For You

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

At Fairmont Scottsdale Princess, exceptional service and flavors are the hallmarks of every dining experience. As Bourbon Steak Restaurant Manager, your leadership and passion will ensure outstanding operating results through exciting promotional programs, an engaged team and consistent guest satisfaction. This individual will inspire, grow and develop colleagues in addition to potential leaders. Provide support to F&B management team as well as all other duties required for the efficient operation.

• Consistently offer professional, friendly and engaging service
• Maintain complete knowledge of and comply with all company, property and departmental policies and procedures.
• Talk with guests in a warm, professional manner to arrange their reservations.
• Coordinate special requests and follow up with Colleagues & Management teams
• Balance operational, administrative, and Colleague needs.
• Maintain "Open Table" & "7 - rooms" online reservation system
• Drive and adjust menu engineering based off sales and applicable industry trends
• Work closely with culinary team to ensure a successful service and guest experience
• Forecasting, scheduling and labor control
• Beverage cost management
• Establish working relationship with Concierge to ensure guests' needs are met.
• Works without supervision to ensure operation is running efficiently.
• Assist with preparation of Restaurant Event Orders as directed.
• Attend designated meetings
• Assist with Silverware programming as Champion
• Assist with obtaining designated Avero reports
• Complete weekly potentials & Outlet Hours of Operations
• Assist with Scores & Trust you response
• Assist with TAS
• Assist with ARM request as needed
• Assist with corporate compliance in menus and practices
• Assist with online menu accuracy as needed
• Other duties as assigned.

Qualifications

• Previous Food & Beverage Manager experience in a leadership role required, 2-3 years as restaurant preferred
• Strong Food, spirit, wine & beer knowledge
• Understanding of luxury service standards, steps of service & luxury benchmarks
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• High integrity and work ethics
• Ability to work well under pressure in a fast-paced environment
• Ability to manage wine program and provide oversight and direction to sommelier team.
• Ability to manage, cocktail and bar program and manager Lead Bartender and team
• Understanding of Service vs. Hospitality
• Entrepreneurial mind set and drive to push Bourbon Steak activations and initiatives

Additional Information

Additional Information

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS