Agent | Receptionist - Restaurant Reservations (AM and/or PM)
Fairmont Hotels & Resorts
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Fairmont Scottsdale Princess invites a Restaurant Reservations Coordinator to welcome guests and reflect the exceptional dining experience to come. You will handle reservations, provide information on resort offerings, and ensure guest satisfaction from first contact through dining arrival.
We value a guest-focused, multilingual-friendly team with strong communication, organization, and the ability to multitask in a bustling luxury environment. Join a renowned luxury brand in Arizona.
Qualifications
- Ability to work AM and/or PM shifts; interview timing will be discussed.
- Speak with a smile and deliver friendly service.
- Guest-focused personality; experience is an asset.
- Aptitude for resolving issues with a customer focus.
- Proficiency in English; multilingual is a plus.
- Excellent communication skills.
- Polite, confident and patient with strong time-management.
- Experience with POS, booking platforms, and MS Office.
- Familiarity with Word, Outlook and Excel.
- Attention to detail and organization.
- Take initiative to complete tasks.
Responsibilities
- Answer multi-line phone system and provide info on resort and activities.
- Consistently offer exceptional, friendly and engaging service.
- Maximize revenue through suggestive selling techniques.
- Recommend property dining outlets and assist guests with requests.
- Book restaurant reservation requests.
- Facilitate taking guest room delivery orders.
- Accurately input data into proper systems.
- Acquire extensive knowledge of the premises.
- Communicate clearly and effectively.
Skills
Education
Tools
Job description
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!
- Answering multi-line phone system and provide guests information on resort and activities
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
- Recommend property dining outlets and assist guests with information and special requests
- Book restaurant reservation requests
- Facilitate taking guest room delivery orders
- Accurately input data into proper systems
- Acquire extensive knowledge of the premises
- Communicate in a clear and effective manner
- Must be able to work AM and/or PM shifts (availability will be discussed during the interview process)
- Ability to speak with a smile
- Guest focused personality is essential; experience is an asset
- Aptitude in resolving issues with a customer-focused orientation
- Proficiency in English; multilingual is a plus
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Experience working with point of sale systems, booking platforms, and Microsoft Office
- Familiarity with Microsoft Word, Outlook and Excel preferred
- Attention to detail is a must as well as being very organized
- Take initiative to complete tasks that need to be done
Additional Information
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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