Bouldering Instructor

Plus One, an Optum Company; Menlo Park (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) plan

Paid time off

Wellness program

Free gym memberships

EAP support

Job summary

Plus One, part of the Optum Workplace Well-being portfolio, seeks a full-time Bouldering Instructor to support an indoor wall at our Menlo Park, CA headquarters. You will educate climbers, lead beginner through advanced classes, and uphold safety across the facility while fostering a welcoming community.

The role requires hands-on instruction, route-setting experience, CPR/First Aid, and strong customer service. Join a team committed to health, wellness, and an engaging employee experience.

Qualifications

• Minimum 6 months of climbing experience or 2 years in indoor/outdoor climbing roles.
• Minimum 6 months of route-setting experience and demonstrated instruction.
• Current CPR/AED and First Aid certification.
• Proficient in teaching belay, lead climbing and technical movement.
• Experience setting and forerunning V4/5.10.
• Knowledgeable about industry with strong customer engagement.
• Microsoft Office proficiency.

Responsibilities

• Educate members on proper use of climbing equipment and safety procedures.
• Lead or assist instructional climbing programs and courses.
• Monitor participants and facilities to ensure safety standards.
• Address questions and concerns promptly and professionally.
• Maintain cleanliness and presentation of climbing wall and surrounding areas.
• Collaborate with team and provide operational support across the broader fitness center.
• Promote safety, customer service, and a strong climbing community culture.
• Foster a welcoming, engaging, and safety-focused environment for climbers of all levels.

Skills

Climbing instruction

Belay instruction

Lead climbing

Technical movement

Multi-tasking

Customer service

Microsoft Office

Education

CPR/AED and First Aid certification

Rock climbing certification (PCIA/AMGA)

Tools

Microsoft Office

Job description

We are currently seeking a full-time Bouldering Instructor to provide services and support to an outside rock wall at a fun corporate company's global headquarters located in Menlo Park, CA.

Responsibilities:

• Educate members on the proper use of climbing equipment, safety procedures, and facility features.
• Lead or assist with instructional climbing programs, including foundational skills courses and specialty classes.
• Continuously monitor participants, climbing activities, and facility areas to ensure compliance with safety standards and best practices.
• Address member and guest questions, concerns, feedback, and complaints promptly, professionally, and consistently.
• Maintain the cleanliness, organization, and overall presentation of the climbing wall and surrounding areas.
• Collaborate with team members and provide operational support across the broader fitness center as needed.
• Contribute to a positive member experience by promoting safety, customer service, and a strong climbing community culture.
• Foster a welcoming, engaging, and safety-focused environment where climbers of all skill levels can learn, progress, and connect with the community.

Requirements:

• Minimum of 6 months of experience in a climbing-related role, or at least 2 years of experience working in an indoor climbing facility and/or as an outdoor climbing guide.
• Minimum of 6 months of route-setting experience. Demonstrated climbing instruction experience.
• Must have current CPR/AED and First Aid certification.
• Proficient in teaching belay, lead climbing and technical movement classes
• Experience setting and forerunning V4/5.10
• Ability to multi-task, and execute time management and problem-solving skills.
• Must be knowledgeable about the industry with the customer skills to network, engage, and interact with all clients, guests, and participants.
• Competent with Microsoft Suite (Word, Excel, Power Point, Outlook).
• Preferred: A current nationally recognized Rock Climbing Certification such as PCIA or AMGA

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Dedication to ensuring a cohesive and inclusive culture led by an internal diversity, equity and inclusion council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program
• Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The hourly rate for this position ranges from $17.55 to $25. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.