Booth Attendant arrow_forward

Wind Creek; Wetumpka, Northern (AL, KY); Hybrid; USD 15,154,000 - 20,664,000; Full time

Job summary

Wind Creek Hospitality is seeking a Booth Attendant for the 3:00pm–11:30pm shift to provide expedient casino valet services and guest experiences. You will greet guests, document data in the CVPS, manage keys, and ensure accurate time standards while assisting on the front drive and parking areas.

The role requires a High School diploma or GED, being 21+, strong verbal and written communication, and the ability to lift up to 50 pounds.

Qualifications

• High School diploma or GED required or currently enrolled in a GED program
• Must be twenty-one (21) years of age or older
• Outgoing, friendly, helpful personality and a positive attitude required
• Good writing and verbal communication skills required; skills test will be administered and must pass
• Experience in customer relations preferred
• Must pass job interview including guest service audition
• Be able to stand, walk, or run for the full shift and lift up to 50 pounds
• Must have valid state-issued driver's license and pass MVR check
• DUI within last 3 years disqualifies
• Willing to work odd hours including nights, weekends, and holidays
• Must have Tribal Gaming License or ability to obtain one

Responsibilities

• Projects a positive image and greets guests on arrival and departure
• Enters data into the Valet parking system accurately
• Manages vehicle keys and places on the key board correctly
• Documents vehicles properly and ensures correct time standards for service
• Calculates parking charges and collects fees from guests
• Assists on the front drive and with parking/retrieval of vehicles as needed
• Keeps valet area clean and supplied
• Disseminates information to guests about property and promotions
• Resolves guest issues and maintains high service standards
• Performs other duties as assigned

Skills

Verbal communication

Written communication

Customer relations

Physical fitness

Outgoing personality

Mobility

Education

High School diploma or GED

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview: SHIFT: 3pm-11:30pm (Shift subject to change based on business needs)

The Booth Attendant administers expedient Casino valet services and guest service through organization, documentation, and the use of manual and computerized valet systems.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Enters proper data into the Valet parking system (CVPS) accurately and efficiently
• Processes vehicle keys according to company guidelines
• Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location
• Ensures documentation of all vehicles is in correct format and completed by the valet attendants
• Places employee/vehicle information in a manual format and/or computerized system
• Ensures time between key issuance and vehicle return are within established time standards
• Calculates parking charges and collects fees from guests
• Facilitates Bell and Valet team member requests
• Assists on the front drive and/or parking and retrieving vehicles as needed
• Keeps valet area clean and properly supplied
• Calculates fees for electric scooters and fees from guests as required
• Executes required guest service standards to make guests feel welcome and important
• Resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Outgoing, friendly, helpful personality and a positive attitude- required
• Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Experience in customer relations- preferred
• Must successfully pass job interview, including a guest service audition
• Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
• Must be able to lift and carry up to fifty (50) pounds
• Must have and maintain valid state-issued operator driver’s license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Good writing and verbal communication skills necessary
• Must be able to stand, walk, or run for entire shift
• Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.