Boot Fitter

DeKalb Health; Taos Ski Valley (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Taos Ski Valley is seeking a skilled Boot Fitter to join the Taos Sports Retail and Rental Team. You will fit ski and snowboard boots, build custom footbeds, and assist guests with gear selections in a fast-paced alpine environment.

This role requires 2 years of boot fitting and sales experience, strong customer service, and the ability to work weekends and holidays. You will maintain tools and inventory, and participate in trainings.

Qualifications

• 2 years / seasons minimum custom boot fitting and sales experience required.
• 2 years minimum snow sports hard good sales preferred.
• 4 years skiing and snowboarding experience.
• Skiing and snowboard formal instruction on equipment and technique.
• Proficiency in Microsoft Word, Excel, and Outlook preferred.
• Ability to work a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Correctly fit retail ski and snowboard boots, build custom footbeds and adjust boot shells professionally for walk-ins and by appointment.
• Actively work in Retail and or Rentals, engaging customers and directing them to the right place or person.
• Lead by example with product knowledge of skis and boards, bindings, ski poles, and related gear.
• Outfit all guests with the right gear for the right experience.
• Lead by example with world-class customer service.
• Manage multiple guests in a short period of time.
• Resolve issues quickly and efficiently for the guest and company.
• Maintaining a schedule and appointment book.
• Lead by example with cleanliness and organizational excellence.
• Play a lead role in Retail and or Rentals Sales.
• Participate in sales, cashiering, stocking, and merchandising.
• Participate in daily cleaning and organizational duties.
• Attend and engage in trainings for professional development.
• Reliable attendance on all scheduled workdays.

Skills

Customer service

Detail oriented

Time management

People skills

Tools

Microsoft Word

Excel

Outlook

Job description

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• Job Category Winter
• Employee Type Hourly position

Description

Boot Fitting is a skilled trade, previous custom boot fit experience is required to apply for this position.

The Boot Fitter's j ob duties include fitting new ski and snowboard boots, custom building athletic foot beds, re-fitting boots through manipulation of the hard shells/liners, sales of boots and related equipment and accessories. The Boot Fitting Team maintains an appointment book and a schedule that aligns with guest visitation levels. Boot Fitters are responsible for the cleanliness, organization and maintenance of all boot fitting tools, equipment, and facilities. Part of the Taos Sports Retail and Rental Team, Boot Fitters are required to participate in the day-to-day responsibilities of these guest-facing workspaces.

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Correctly fit retail ski and snowboard boots, build custom footbeds and adjust boot shells professionally for walk-ins and by appointment.
• Actively work in Retail and or Rentals, engaging customers and directing them to the right place or person.
• Lead by example with product knowledge of skis and boards, bindings, ski poles, and related gear.
• Outfit all guests with the right gear for the right experience.
• Lead by example with world-class customer service.
• Manage multiple guests in a short period of time.
• Resolve issues quickly and efficiently for the guest and company.
• Maintaining a schedule and appointment book.
• Lead by example with cleanliness and organizational excellence.
• Play a lead role in Retail and or Rentals Sales.
• Participate in sales, cashiering, stocking, and merchandising.
• Participate in daily cleaning and organizational duties.
• Attend and engage in trainings for professional development.
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

Personal Skills

• Very detail oriented, organized, and able to work independently with excellent time management skills.
• You excel in a fast-paced environment where change is the norm.
• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for TSV guests
• Ability to stay positive, focused, and constructive when faced with set-backs, challenges and while working in an ever-changing environment.
• Have high personal job motivation from the beginning of the season that carries through to the end.
• Strong personal character and commitment to TSV, Inc.'s Commitment and Passions.
• Provides a guest experience that exceeds the guest's expectations.
• Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.

Qualifications/Knowledge

• 2 years / seasons minimum custom boot fitting and sales experience required.
• 2 years minimum snow sports hard good sales preferred.
• 4 years skiing and snowboarding experience.
• Skiing and snowboard formal instruction on equipment and technique.
• Proficiency in Microsoft Word, Excel, and Outlook preferred.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment and on strict deadlines.
• Demonstrates experience appropriately handling differences, both internally and/or with guests.
• Ability to work a flexible schedule including weekends, holidays and evenings.

Must be able to work in a fast-paced environment. TSVI is located in a high-altitude alpine environment. The position may require moving on uneven, snow-packed, or icy terrain and may expose you to wet, cold, and/or humid conditions.Travel may be required during trade shows.

Physical Demands of Position Include:

75% of time spent standing/walking. 15% of time at a point of sale or computer. 10-25% of time spent moving objects - often lifting 10-25lbs, rarely up to 50lbs, and using a dolly.

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving, or positions that handle cash require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: No
• Is an MVR required for this position: No

Additional Information

• Job Classification Full-Time Seasonal (30+ hours/week)