Student Success & Flourishing Coordinator

Belmont University; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Belmont University seeks a qualified Student Success & Flourishing Coordinator to advance retention and student flourishing. The role emphasizes high-touch engagement with diverse student groups and proactive outreach via campus tools.

The coordinator will design programs, connect students with academic, financial, and personal support services, and provide essential administrative support across campus partners.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in student success or advising is preferred.
• Strong communication and collaboration skills are essential.

Responsibilities

• Advocate and resource for student success at the Academic Flourishing Center.
• Provide proactive outreach, programming, and individualized support for retention and flourishing.
• Coordinate communications via Bruin Connect and Marketing Cloud.
• Develop and execute student success programming and pre-advising support.
• Support cross-functional Belmont Central administrative coordination.

Skills

Analytical Thinking

Critical Thinking

Program Management

Communication Skills

Technical Skills

Program Development

Diversity Collaboration

Education

Bachelor's degree

Master's preferred

Tools

Salesforce CRM

Microsoft Office

Job description

We are now accepting applications for a qualified Student Success & Flourishing Coordinator at Belmont University.

Employment Type

Staff

Internal Job Category

Exempt (Staff)

Full-Time

Department

Student Success & Flourishing

Hours

37.5

Primary Duties and Responsibilities:

The Student Success & Flourishing (SSF) Coordinator serves as a dedicated advocate and resource for student success at the Academic Flourishing Center, providing proactive outreach, programming, and individualized support to promote student retention, re-enrollment, and overall flourishing. This role focuses primarily on high-touch engagement with first-generation students, transfer students, at-risk students considering withdrawal, and those seeking to re-enroll after a leave of absence. The SSF Coordinator facilitates strategic communication and marketing initiatives through Bruin Connect and Marketing Cloud, develops and executes student success programming, and serves as a pre-advising resource to connect students with appropriate academic, financial, and personal support services. A secondary responsibility encompasses cross-functional Belmont Central administrative support, ensuring seamless coordination of student services, registrations, and record transactions.

Proactive Student Outreach and Early Intervention

• Monitor early alerts, registration status, engagement indicators, and other student success data to identify students who may need support.
• Conduct timely outreach by phone, email, text, and in-person meetings.
• Assess student needs and determine appropriate next steps, referrals, or interventions.
• Document outreach, student concerns, action steps, and outcomes in Bruin Connect or other student success systems.

Case Management and Resource Coordination

• Provide individualized support to students experiencing academic, financial, personal, social, or wellness-related barriers.
• Develop coordinated support plans in partnership with academic departments, GPS, Student Financial Services, Registrar, Student Formation, Counseling Services, and other campus partners.
• Connect students with appropriate campus and community resources.
• Monitor follow-up needs and help ensure continuity of support.

Registration, Re-Enrollment, and Persistence Support

• Coordinate outreach to non-registered, late-admit, stop-out, and re-enrolling students.
• Help students navigate registration, administrative processes, holds, and enrollment-related barriers.
• Collaborate with campus partners to promote timely registration, continued enrollment, and progress toward degree completion.
• Coordinate withdrawal intervention by helping students identify alternatives and connect with appropriate resources.

Student Success Communication and Engagement Support

• Utilize Bruin Connect to develop and execute targeted student success communications and journeys related to registration, re-enrollment, early alerts, transition programs, and persistence initiatives.
• Participate in student-facing events such as orientation, preview days, welcome programs, and other engagement activities.
• Represent the Academic Flourishing Center as a knowledgeable point of connection for students, families, faculty, and staff.

Reporting, Continuous Improvement, and Collaboration

• Track outreach activity, student outcomes, trends, and recurring barriers.
• Share relevant information with supervisors and campus partners to support continuous improvement of student success processes.
• Contribute to cross-functional efforts that improve student navigation, persistence, and completion.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Required Qualifications

• Form diverse leaders of character;
• Equip people to solve the world’s complex problems through teaching, research and service;
• And be radical champions for helping people and communities flourish.
• Analytical Thinking: Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
• Critical Thinking: Interprets and seeks information, uses independent reasoning to diagnose the root cause of situations or issues, identifies and tests solutions and thinks beyond what is typical or customary. Uses information to determine benefits and impact in making decision and/or recommendations.
• Project/Program/Service Management: Ability to coordinate and administer programs/project activities and protocols. Ability to manage resources, monitor activities, and assess risks and quality issues associated with the program/project.
• Written and Oral Communications: Ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience. Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Ability to listen and respond appropriately to others. Ability to impact and influence others to further the institution’s strategic objectives.
• Technical, Computer, and Software Skills: Ability to use Microsoft Office (Excel, PowerPoint, Word) and basic databases and software.
• Program Development and Event Coordination: Ability to design, implement, and assess student success programming and outreach campaigns.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
• Ability to work effectively with a wide range of constituencies in a diverse community.

Required Education

Bachelor's degree in higher education, student affairs, counseling, social work, or related field is required. Master's degree is preferred. 3+ years in a directly related student-facing role may substitute for required education.

Required Experience

1-3 years experience in higher education advising, student success/retention, admissions, or a comparable student-facing role is required. 4-6 years experience is preferred. Salesforce/CRM administration certification; ASIST or similar student-support/crisis-response training is preferred.

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.