Store Team Lead — Training, Operations & Customer Care

Follett Corporation; Florida; On-site; USD 16,531 - 33,517; Full time

Job summary

Follett Corporation is seeking a Team Lead in Town of Florida, NY, to manage merchandise, assist team members, and ensure comprehensive training. The role includes responding to customer concerns and maintaining store security.

Ideal candidates have 1-3 years of relevant experience and an Associate's Degree. Flexibility for evening and weekend shifts is essential. Pay ranges from $12.00 to $24.33 per hour, in a drug-free workplace.

Qualifications

• 1-3 years of relevant experience.
• Basic computer skills, including text documents and emails.
• Willingness to work flexible schedules, including evenings and weekends.

Responsibilities

• Assist Team Members with completing store work.
• Ensure team members receive appropriate training and education.
• Act as leader on duty, responding to concerns in the absence of Store Manager.

Skills

Relevant experience

Basic computer skills

Strong communication

Education

Associate's Degree or equivalent

Job description

Position Overview

The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$24.33/hour

• 1-3 years of relevant experience.


• Associate's Degree or equivalent preferred.


• Able to consistently walk and stand, lift 25-50 pounds, and move merchandise using proper equipment.


• Basic computer skills, including the ability to create and save text documents and to create and send emails.


• Willingness to work a flexible schedule, including evening and weekend hours.