Bookstore Lead: Operations, Coaching & Customer Experience

Marion-Goodwill-Industries-Inc; Marysville (OH); On-site; USD 20,000 - 24,000; Part time

Benefits offered by this job

Competitive hourly pay

Leadership development opportunities

Paid time off

Job summary

Marion Goodwill Industries is seeking a Bookstore Keyholder in Marysville, OH to lead daily bookstore operations and create an organized, welcoming experience for customers.

You will coach team members, assist with cashiering and merchandising, oversee donations processing, and take ownership of the store during shifts. This role offers leadership growth and a mission-driven environment.

Qualifications

• 2+ years of leadership or supervisory experience (retail preferred).
• Strong communication, problem-solving, and leadership skills.
• Ability to work flexible schedules, including evenings and weekends.
• Reliable transportation and commitment to a drug-free workplace.
• Comfortable standing, bending, and lifting up to 40 lbs. regularly.

Responsibilities

• Deliver exceptional customer service to donors, shoppers, and team members.
• Assist with training, coaching, and supervising bookstore associates.
• Oversee cash handling, opening/closing duties, and daily operations.
• Support scheduling, payroll tracking, and labor management.
• Maintain proper handling and processing of donations to maximize value.
• Ensure the store meets image, safety, and operational standards.
• Monitor inventory, stock shelves, and ensure merchandise displays are appealing.
• Participate in loss prevention, reporting, and facility upkeep.
• Stay informed on industry trends and competitive pricing to maximize sales.

Skills

Leadership experience

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Job description

Marion Goodwill Industries is seeking a Bookstore Keyholder in Marysville, OH to lead daily bookstore operations and create an organized, welcoming experience for customers.

You will coach team members, assist with cashiering and merchandising, oversee donations processing, and take ownership of the store during shifts. This role offers leadership growth and a mission-driven environment.