Retail Store Keyholder - Lead, Elevate Sales & Service

Marion Goodwill Industries Inc; Marion (OH); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Paid time off

Training and skill-building

Wellness and support services

Job summary

Marion Goodwill Industries is hiring a Store Keyholder to support daily store operations and supervise a small team. You will help lead associates, drive sales performance, and ensure a positive donor and customer experience at our East Marion location.

The role requires 2+ years of leadership experience, a high school diploma or GED, and strong communication and problem-solving skills. Flexible scheduling, including evenings and weekends, is expected as part of an active retail environment.

Qualifications

• 2+ years of leadership or supervisory experience (retail preferred).
• High school diploma or GED required.
• Strong communication, problem-solving, and leadership skills.
• Ability to work flexible schedules, including evenings and weekends.
• Reliable transportation and commitment to a drug-free workplace.
• Comfortable standing, bending, and lifting up to 40 lbs. regularly.

Responsibilities

• Deliver exceptional customer service to donors, shoppers, and team members.
• Assist with training, coaching, and supervising store associates.
• Oversee cash handling, opening/closing duties, and daily operations.
• Support scheduling, payroll tracking, and labor management.
• Maintain proper handling and processing of donations to maximize value.
• Ensure the store meets image, safety, and operational standards.
• Monitor inventory, stock shelves, and ensure merchandise displays are appealing.
• Participate in loss prevention, reporting, and facility upkeep.
• Stay informed on industry trends and competitive pricing to maximize sales.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

High school diploma or GED

Job description

Marion Goodwill Industries is hiring a Store Keyholder to support daily store operations and supervise a small team. You will help lead associates, drive sales performance, and ensure a positive donor and customer experience at our East Marion location.

The role requires 2+ years of leadership experience, a high school diploma or GED, and strong communication and problem-solving skills. Flexible scheduling, including evenings and weekends, is expected as part of an active retail environment.