Bookstore Keyholder: Lead Store Ops & Customer Experience

Marion Goodwill Industries Inc; Marysville (OH); On-site; USD 20,000 - 24,000; Part time

Job summary

Marion Goodwill Industries is seeking a Bookstore Keyholder in Marysville, OH to lead daily store operations and create an organized, welcoming experience for customers. The role emphasizes customer service excellence, teamwork, and reliable leadership for a busy community bookstore.

You'll coach and supervise bookstore associates, assist with cashiering and merchandising, oversee donation processing and book stocking, and take ownership of the store during assigned shifts alongside the Store

Qualifications

• 2+ years of leadership or supervisory experience in retail.
• High school diploma or GED required.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver exceptional customer service to donors, shoppers, and team members
• Train, coach, and supervise bookstore associates
• Oversee cash handling, opening/closing duties, and daily operations
• Support scheduling, payroll tracking, and labor management
• Maintain donations handling to maximize value
• Ensure store meets image, safety, and operational standards
• Monitor inventory and displays; assist loss prevention and upkeep
• Stay informed on industry trends to maximize sales

Skills

Leadership

Customer service

Supervisory experience

Education

High school diploma or GED

Job description

Marion Goodwill Industries is seeking a Bookstore Keyholder in Marysville, OH to lead daily store operations and create an organized, welcoming experience for customers. The role emphasizes customer service excellence, teamwork, and reliable leadership for a busy community bookstore.

You'll coach and supervise bookstore associates, assist with cashiering and merchandising, oversee donation processing and book stocking, and take ownership of the store during assigned shifts alongside the Store