Bookseller & Customer Experience Specialist

Books A Million; Indianapolis (IN); On-site; USD 23,000 - 27,000; Full time

Job summary

Books-A-Million in Indianapolis is seeking a Bookseller to deliver outstanding customer service, assist with product knowledge, and support store operations. You will greet customers, help with questions and orders, and perform cashier duties to drive sales.

The role emphasizes teamwork, multi-tasking, and strong communication skills in a retail environment, with responsibilities spanning shelf upkeep, inventory support, andPOS participation.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.
• Strong verbal and written communication skills.
• Ability to multi-task.
• Previous retail sales experience.
• Computer and cash register skills.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Strong verbal and written comms

Ability to multi-task

Retail sales experience

Computer and cash register skills

Education

16 years of age or older

Successful background screenings

Tools

Cash register

Job description

Books-A-Million in Indianapolis is seeking a Bookseller to deliver outstanding customer service, assist with product knowledge, and support store operations. You will greet customers, help with questions and orders, and perform cashier duties to drive sales.

The role emphasizes teamwork, multi-tasking, and strong communication skills in a retail environment, with responsibilities spanning shelf upkeep, inventory support, andPOS participation.