Bookseller

Books A Million; Joplin (MO); On-site; USD 31,000 - 34,000; Full time

Job summary

Books A Million is seeking a friendly and knowledgeable Bookseller to provide exceptional customer service. You will greet customers, answer questions, assist with orders, and handle cashiering duties with accuracy and efficiency.

The role involves promoting membership programs, in-store promotions, and other company initiatives while maintaining store merchandising and floor upkeep. Candidates should be reliable, able to multi-task, and comfortable with POS systems.

Qualifications

• Must be 16+ years old.
• Successful completion of required background screenings.

Responsibilities

• Greet customers, answer questions and assist with orders, efficiently cashiering.
• Promote membership and other program services (Membership, Educator, and other company programs).
• Balance cash drawer after each shift per Loss Prevention Policy.

Skills

Interpersonal Skills

Multi-tasking

Cashier skills

Customer service

Tools

Cash Register

POS System

Job description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job