Bookseller

Books A Million; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million in Traverse City is seeking a friendly Bookseller to deliver exceptional customer service, greet shoppers, answer questions, and assist with orders at the register. The role also involves stocking shelves and assisting with merchandise and customer inquiries.

This position requires standing for extended periods, comfortable cash handling, and a proactive approach to keeping the store welcoming and organized.Candidates should have strong communication skills and a willingness to

Qualifications

• Must be at least 16 years old.
• Successful completion of all required background screenings.

Responsibilities

• Greet customers and assist with questions and orders; handle cashiering.
• Sell products and promote POS programs (Membership, Educator, etc.).
• Balance cash drawer per shift per Loss Prevention policy.
• Deliver and stock products on the sales floor following merchandising guidelines.
• Maintain store appearance: tidy shelves, carts, and general housekeeping.
• Protect store assets by following loss prevention standards with integrity.
• Assist in other departments, receive shipments, assemble/maintain fixtures, help with inventory, and restroom upkeep.

Skills

Customer service

Cashier duties

Communication & literacy

Job description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job