Bookseller

Books A Million; Kalamazoo (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Books-A-Million in Kalamazoo, MI is seeking a friendly Bookseller to deliver outstanding customer service, assist with questions, and operate the register. The role involves helping customers find books and merchandise, promoting memberships and programs, and maintaining an inviting store environment.

You will greet customers, balance the cash drawer, restock shelves, process shipments, and support team members during busy periods while upholding company policies and loss-prevention standards.

Qualifications

• 16 years of age or older
• Successful completion of all required background screenings

Responsibilities

• Greets customers, assists with questions and orders, and handles cashiering efficiently
• Promotes products and participates in point-of-sale initiatives and member programs
• Balances cash drawer following each shift as per policy
• Delivers and stocks products on the sales floor per merchandising guidelines
• Maintains store appearance and housekeeping; assists with inventory and shipments
• Adheres to loss prevention standards and acts with integrity in all transactions
• Performs other duties including cross-department support as needed

Skills

Interpersonal Skills

Self-Management

Tools

Cash register skills

Computer skills

Job description

Posted 6 days ago

Description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job