Bookseller

Books A Million; Louisville (KY); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Books A Million in Louisville, KY is seeking a Bookseller to provide exceptional customer service, greet customers, answer questions, and assist with orders in a friendly, helpful manner. The role emphasizes knowledge of books and merchandise and proactive customer assistance.

The position also involves promoting membership and educator programs, handling cash, stocking and merchandising, maintaining store appearance, and supporting other departments as needed.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.

Responsabilités

• Greet customers and assist with questions and orders, delivering high-quality service.
• Promote and explain Membership programs and educator programs.
• Balance cash drawer after each shift per policy.
• Stock and merchandise products on the sales floor per guidelines.
• Maintain clean shelves and assist with shelf replenishment.
• Protect store assets by following loss prevention standards.
• Assist in other departments and handle shipments as needed.

Connaissances

Customer service

Cashier experience

Retail sales

Communication skills

Description du poste

Description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point-of-sale initiatives including Membership programs, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications and Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job