Bookkeeping-Debit Card Fraud Rep

Better Banks; Chillicothe (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Better Banks in the United States is seeking a Debit Card Fraud Representative to serve as the primary contact for telephone customer service to the bookkeeping function and assist with debit card fraud duties. This role reports to the Cashier.

You will handle routine account inquiries, research issues, cross-sell products, and support cash management processes. The position requires strong communication, accuracy, and the ability to work under pressure.

Qualifications

• Minimum 3 years’ banking experience in bookkeeping, data entry, help desk, or operations.
• Familiarity with debit card processes and fraud prevention is a plus.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Acts as the primary contact for incoming calls directed to the bookkeeping department.
• Assists customers over the phone with routine account-related requests; researches and resolves inquiries promptly and professionally.
• Assists with debit card inquiries and fraud cases; reviews fraud claims to determine if fraudulent.
• Uses marketing techniques to build relationships by cross-selling and promoting products and services.
• Performs Cash Management daily file submission and verification callbacks.
• Assists with stuffing of statements and notices.
• Performs other duties as assigned.

Skills

Strong communication skills

Organization & time management

Attention to detail

Problem solving/analysis

Banking knowledge

Education

3+ years banking experience (bookkeeping, data entry, help desk, operations)

Tools

Jack Henry 20/20 Experience

Silverlake

MS Office

Job description

Description

GENERAL DESCRIPTION

The Debit Card Fraud Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance to the bookkeeping function regarding customer account related inquiries. In addition, this position administratively assists the Bank Card Operations & Fraud Specialist with debit card fraud duties. This position reports directly to the Cashier.

DUTIES & RESPONSIBILITIES

• Performs as the primary point of contact for incoming calls directed to the bookkeeping department
• Assists customers over the telephone with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
• Assist with debit card inquiries and fraud cases, including review of fraud claims to determine if transaction was actually fraudulent
• Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
• Performs Cash Management daily file submission and verification callbacks
• Assists with stuffing of statements & notices
• Performs other duties as assigned

Requirements

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

• A minimum of 3 years’ experience in banking – ex: bookkeeping, data entry, help desk, and/or operations functions

MENTAL & PHYSICAL REQUIREMENTS

• Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.

COMPETENCIES

• Jack Henry 20/20 Experience, Silverlake, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with bookkeeping and banking, and a thorough knowledge of policies, procedures, & regulatory pertaining to debit & credit cards, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.