Booking & Customer Experience Specialist

Thornton & Grooms Heating, Cooling & Plumbing; Farmington Hills (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A Home Services Company in Farmington Hills is seeking a Customer Service Representative to enhance customer experiences while efficiently booking jobs. The ideal candidate should have 2-3 years of experience in customer service or call centers and be able to achieve specific call booking rates and quality scores. Responsibilities include navigating CRM tools and handling calls effectively. This position offers opportunities for growth within a supportive team environment.

Qualifications

• 2-3 years of Customer Service and/or Call Center experience.
• Ability to pass prescreening requirements: Clear 9-panel drug test and background check.

Responsibilities

• Provide a delightful customer experience while booking jobs.
• Navigate our CRM tool and phone system effectively.
• Achieve targets for call booking rates and quality scores.

Skills

Strong verbal communication

Strong written communication

Good typing skills

Experience with Microsoft Office

Call handling experience

Education

High school diploma or GED

Tools

CRM tool

Microsoft Teams

Job description

A Home Services Company in Farmington Hills is seeking a Customer Service Representative to enhance customer experiences while efficiently booking jobs. The ideal candidate should have 2-3 years of experience in customer service or call centers and be able to achieve specific call booking rates and quality scores. Responsibilities include navigating CRM tools and handling calls effectively. This position offers opportunities for growth within a supportive team environment.