Booking Coordination Specialist

SWEET CAROLINA TRAVELS; Jacksonville (FL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Professional tools access

Ongoing education

Continuing training

Supportive team environment

Job summary

Sweet Carolina Travels seeks a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

You will communicate with clients, review options, verify details, and provide confirmations while maintaining accuracy across multiple requests. This fully remote role includes onboarding and ongoing training, with access to professional tools and a supportive team environment.

Qualifications

• Strong organizational and detail-oriented skills.
• Excellent written and verbal communication.
• Customer-focused mindset and service orientation.
• Strong online research abilities.
• Ability to learn web-based systems quickly.
• Ability to manage multiple requests and deadlines.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Understand client requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organization

Communication

Customer focus

Research

Web-based systems

Prioritization

Problem solving

Customer service experience

Tools

Booking platforms

Job description

We are looking for an organized and detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The ideal candidate is comfortable researching information, communicating with clients, and managing multiple requests while maintaining a high level of accuracy.

Key Responsibilities

• Communicate with clients to understand their requests and preferences
• Research accommodations, transportation, activities, and related services
• Coordinate booking and reservation details
• Review availability and relevant options
• Verify names, dates, and other important information for accuracy
• Provide clients with confirmations and updates
• Assist with modifications and special requests
• Maintain accurate booking records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with service providers as necessary
• Provide professional client support throughout the process

Qualifications

• Excellent organization and attention to detail
• Strong written and verbal communication
• Customer-focused mindset
• Good online research skills
• Comfortable learning web-based systems and platforms
• Ability to prioritize multiple requests and deadlines
• Strong problem-solving and follow-up skills
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Access to professional tools and resources
• Ongoing education and development
• Continuing training opportunities
• Supportive team environment