Booked Guest Ecommerce Growth Leader

CARNIVAL CRUISE LINES; Miami, Northern (FL, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus program

Job summary

Carnival Cruise Lines is seeking a Senior Manager of Booked Guest eCommerce to define and execute a digital commerce strategy across web, email, mobile, and other channels. You will lead merchandising, promotions, and guest communications, partnering with Commercial, Revenue Management, Digital Product, and IT to maximize pre‑cruise revenue and guest engagement.

You will build and mentor a high‑performing team, leverage data insights, and drive measurable improvements in guest experience and

Qualifications

• 8–10+ years leading digital commerce or omnichannel initiatives.
• Experience partnering with Digital Product and Technology teams to define roadmaps.
• Strong leadership across cross‑functional teams and stakeholders.
• Experience in hospitality, cruise, or travel industries is a plus.

Responsibilities

• Define and execute the booked guest eCommerce strategy to maximize conversion and pre‑cruise revenue.
• Lead merchandising, marketing calendars, and cross‑functional alignment for commercial objectives.
• Prioritize investments and roadmaps with Digital Product, Technology, and IT leaders.
• Coach a high‑performing team and foster data‑driven decision‑making.
• Own forecasting, KPI reporting, and ROI measurement for booked guest eCommerce.
• Partner with senior leadership to drive digital innovation and revenue growth.
• Collaborate across shipboard operations to optimize guest engagement and spend.

Skills

Leadership

Strategic thinking

Cross‑functional collaboration

Data‑driven decision making

Education

Bachelor's Degree in Marketing, Business, CS, or related

Master’s degree preferred

Tools

Hybris/Sitecore

Google Analytics

Adobe Analytics

Optimizely

Job description

Carnival Cruise Lines is seeking a Senior Manager of Booked Guest eCommerce to define and execute a digital commerce strategy across web, email, mobile, and other channels. You will lead merchandising, promotions, and guest communications, partnering with Commercial, Revenue Management, Digital Product, and IT to maximize pre‑cruise revenue and guest engagement.

You will build and mentor a high‑performing team, leverage data insights, and drive measurable improvements in guest experience and