BOH Shift Leader

Chick-fil-A; Greensboro (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Chick-fil-A in Greensboro, GA is seeking a Shift Leader to guide a restaurant team and uphold our service standards. You will supervise daily shift operations, coach Team Members, and ensure food safety, quality, and a remarkable guest experience.

You will help create a positive, organized, and growth-focused environment. Ideal candidates have prior restaurant leadership, strong customer service, and the ability to work a flexible schedule including weekends.

Qualifications

• Previous leadership/management experience in the restaurant industry.
• Strong customer service orientation and positive attitude.
• Able to multi-task and work under pressure while maintaining standards.
• Excellent communication and interpersonal skills.
• Willing to work a flexible schedule including weekends.

Responsibilities

• Oversee daily shift operations and guide the team to deliver remarkable guest experiences.
• Model and reinforce Chick-fil-A's vision, values, mission and purpose to staff.
• Lead by example and coach Team Members to meet standards.
• Ensure food safety, quality, and guest experience excellence.
• Maintain BOH standards, checklists, and cleaning routines.

Skills

Leadership

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Team player

Job description

ROLE PURPOSE

A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.

CORE RESPONSIBILITIES

• Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience

ROLE RESPONSIBILITIES

Leadership

• Influence culture by modeling and reinforcing the Restaurant Framework.
• Embody Chick-fil-A Lake Oconee's Vision, Values, Mission, and Purpose.
• Lead by example and hold Team Members accountable to the Five Non-Negotiables.
• Protect the Chick-fil-A brand by ensuring excellence in Food Safety, Food Quality, and Guest Experience.
• Lead shift execution by ensuring BOH standards, procedures, and daily checklists are consistently completed.
• Create a positive, organized, and team-focused environment where Team Members can succeed.

Talent

• Demonstrate and reinforce the Core 4 and H.E.A.R.D. model in every interaction.
• Seek feedback from Team Members and leaders to continuously improve.
• Master all BOH operational positions and use that knowledge to coach and develop Team Members.
• Create a competitive, enthusiastic, and positive culture centered on teamwork and growth.
• Hold Team Members accountable with care while maintaining high standards.
• Continuously develop yourself and invest in the growth of others.
• Ensure new Team Members receive effective coaching and support throughout training.
• Support Trainers and the Development Team in providing consistent feedback and development opportunities.
• Communicate Team Member performance, needs, and opportunities with BOH leaders.

Customer Experience

• Execute Pathway standards, Food Safety Five expectations, and operational procedures that create remarkable guest experiences.
• Protect the Chick-fil-A brand by cultivating a culture of Food Safety, Food Quality, and excellence.
• Ensure Team Members are trained and equipped to consistently deliver Chick-fil-A brand standards.
• Ensure completion of daily cleaning routines, operational checklists, and BOH standards.
• Maintain Team Member appearance standards and successful execution of rollouts, LTOs, and promotional initiatives.
• Lead BOH execution to achieve speed of service, accuracy, and production goals.
• Use CEM feedback, RSAs/FSAs, and CARES reports to identify opportunities and improve operations.
• Partner with leaders to resolve guest concerns and implement operational improvements.
• Maintain a clean, organized, and efficient BOH environment.

Sales & Brand Growth

• Champion restaurant goals and initiatives by communicating expectations and engaging Team Members.
• Support sales growth through excellent execution of catering, delivery, and Beyond the Restaurant opportunities.
• Ensure catering orders are prepared accurately, efficiently, and fulfilled with excellence.
• Help create a culture that grows alongside the restaurant by developing Team Members and encouraging ownership.
• Execute BOH systems and standards that allow the restaurant to increase sales while maintaining Food Safety and Food Quality.

Financial Stewardship

• Demonstrate excellent stewardship of restaurant resources.
• Execute LEAN/FIFO practices and proper food handling procedures to minimize waste and protect food cost.
• Maintain a clean, organized, and efficient BOH environment, including walk-ins and back room areas.
• Monitor and adjust shift deployment to support labor and productivity goals.
• Ensure proper portioning, recipes, and production procedures are followed to achieve food cost goals.
• Ensure waste, remakes, and inventory adjustments are accurately recorded in POS/Signal for accountability and tracking.

SCHEDULE REQUIREMENTS

• Schedule: Full-Time (30+ hrs/week)
• Open: At least once a week
• Close: At least once a week
• Must be able to work Friday & Saturday

QUALIFICATIONS & REQUIREMENTS

• Previous leadership/management experience in the restaurant industry
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Able to work inside & outside

This Chick-fil-A® Restaurants is operated by an independent franchised business owner

who make all their own employment decisions and are responsible for their own.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.