BOH Operations Analyst - Optimize Store Workflows (Hybrid)

Burlington Stores, Inc.; Burlington (NJ); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical/Dental/Vision

401(k)

Job summary

Burlington Stores, Inc. is seeking a Store Operations Specialist - Back of House (BOH) to support analytical, validation, and process initiatives that move merchandise from back-of-house to the sales floor.

The role focuses on BPOD freight receiving, item disposition, markdowns, and fixture-data management. You will analyze data, validate activity, and drive improvements with field leadership and vendors.

Qualifications

• 5+ years of experience in store operations.
• 3+ years of experience in retail process development is a plus.
• Ability to drive change in stores at national scale retail.
• Experience in developing functional partnerships among diverse stakeholders.
• Proficiency in writing SOPs, training documents and communications.
• Track record of launching and driving adoption of process changes.

Responsibilities

• Own review and validation reporting for store-execution tasks, including Bplanner+, new process implementation, and related BOH routines.
• Review submissions for accuracy and completeness, flag exceptions, and provide recurring insight to Field Leaders and corporate partners.
• Identify chronic non-compliance patterns and elevate them with supporting evidence and recommended follow-up.
• Recommend refinements to validation criteria as processes and operating standards evolve.
• Develop subject matter expertise in BPOD, freight receiving and processing, Item Disposition, Markdowns, and other merchandise handling processes.
• Field store and leadership questions, troubleshoot process issues, and create clear avenues for capturing and resolving feedback.
• Support the drafting and maintenance of SOPs, training materials, communications, and continuous education content.
• Use store feedback and data to recommend refinements that improve productivity, execution, and clarity.
• Lead the exception management process related to store deliveries and carton scanning issues, reviewing store submissions and actioning as appropriate.
• Conduct weekly store execution audits against defined BOH process standards and document findings in a consistent, actionable format.
• Share insight with Field Leaders and Field Operations Managers to support coaching and close execution gaps.
• Track repeat findings by store, process, or behavior to focus remediation where impact is greatest.
• Visit stores to engage field leadership as needed to train, problem-solve, collect insight, and support process improvement.
• Support Product Operations and fixture-inventory data management by maintaining accurate fixture databases, tracking replenishment orders, and coordinating issue resolution with vendors and internal partners.
• Collect, analyze, and report KPI data related to freight productivity, CPH, backlog, markdowns, item disposition, and other BOH measures.
• Assist leadership with test-and-learn measurement, data collection, pilot readouts, and ad hoc analysis.
• Apply standardized templates and automation to enabling proactive insights.

Skills

Store operations

Retail process development

Change management

Stakeholder partnerships

SOP writing

Problem solving

Communication

Microsoft Word

PowerPoint

Microsoft Excel

Tools

Microsoft Excel

Job description

Burlington Stores, Inc. is seeking a Store Operations Specialist - Back of House (BOH) to support analytical, validation, and process initiatives that move merchandise from back-of-house to the sales floor.

The role focuses on BPOD freight receiving, item disposition, markdowns, and fixture-data management. You will analyze data, validate activity, and drive improvements with field leadership and vendors.