Back of House Management

Chick-fil-A; Westbrook (ME); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Chick-fil-A Rock Row is seeking a Back of House Leader to drive kitchen operations with excellence, safety, and care. You’ll lead a high-performing team, uphold food safety standards, and partner with leadership to foster accountability and servant leadership.

You will recruit, train, and develop BOH staff, implement systems to improve throughput, and model calm, decisive leadership under pressure in a fast-paced environment.

Qualifikationen

• 4+ years of restaurant leadership experience
• Strong understanding of kitchen operations and food safety standards
• Ability to lead and motivate a team in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working mornings, evenings, weekends, and peak business hours
• ServSafe Certification (or willingness to obtain)

Aufgaben

• Lead all kitchen operations to ensure food is prepared safely, accurately, and efficiently
• Maintain strict adherence to Chick-fil-A food safety and quality standards
• Oversee prep, inventory management, truck ordering, and waste control
• Manage labor productivity and deployment during peak and non-peak hours
• Ensure equipment maintenance and cleanliness standards are consistently met
• Champion food safety protocols and ensure compliance with local health regulations
• Train and certify team members in safe food handling practices
• Conduct regular line checks and quality assurance evaluations
• Recruit, train, and coach Back of House Team Members and Kitchen Leaders
• Create clear systems and expectations for speed, accuracy, and teamwork
• Develop future leaders within the kitchen
• Conduct performance conversations and provide ongoing feedback
• Build a culture of ownership, urgency, and pride in execution
• Implement and refine kitchen systems to improve throughput and reduce bottlenecks
• Analyze performance metrics (waste, labor %, ticket times, CEM scores)
• Identify opportunities for operational improvement
• Lead shifts and model calm, decisive leadership under pressure

Kenntnisse

Team leadership

Food safety

Operations management

Labor management

Quality control

Training

Performance coaching

Ausbildung

ServSafe Certification

High school diploma

Jobbeschreibung

Position Overview

At Chick-fil-A Rock Row, the Back of House (BOH) Leader is responsible for leading kitchen operations with excellence, efficiency, and care. This leader ensures food safety, quality, speed, and team development remain the heartbeat of our restaurant.

The BOH Leader partners with the Operator and Director Team to build a high-performing kitchen culture rooted in accountability, systems thinking, and servant leadership.

Key Responsibilities

Operational Excellence

• Lead all kitchen operations to ensure food is prepared safely, accurately, and efficiently
• Maintain strict adherence to Chick-fil-A food safety and quality standards
• Oversee prep, inventory management, truck ordering, and waste control
• Manage labor productivity and deployment during peak and non-peak hours
• Ensure equipment maintenance and cleanliness standards are consistently met

Food Safety & Compliance

• Champion food safety protocols and ensure compliance with local health regulations
• Train and certify team members in safe food handling practices
• Conduct regular line checks and quality assurance evaluations
• Maintain accurate temperature logs and safety documentation

Team Leadership & Development

• Recruit, train, and coach Back of House Team Members and Kitchen Leaders
• Create clear systems and expectations for speed, accuracy, and teamwork
• Develop future leaders within the kitchen
• Conduct performance conversations and provide ongoing feedback
• Build a culture of ownership, urgency, and pride in execution

Systems & Accountability

• Implement and refine kitchen systems to improve throughput and reduce bottlenecks
• Analyze performance metrics (waste, labor %, ticket times, CEM scores)
• Identify opportunities for operational improvement
• Lead shifts and model calm, decisive leadership under pressure

Qualifications

• 4+ years of restaurant leadership experience (high-volume preferred)
• Strong understanding of kitchen operations and food safety standards
• Ability to lead and motivate a team in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working mornings, evenings, weekends, and peak business hours
• ServSafe Certification (or willingness to obtain)

What We’re Looking For

• A systems thinker who thrives on structure and execution
• A culture builder who leads with humility and accountability
• Someone who takes ownership and drives results
• A leader who values excellence without sacrificing team morale

Why Chick-fil-A Rock Row?

We are committed to being more than just a restaurant — we are building leaders, serving our community, and pursuing excellence every day. The Back of House Leader plays a critical role in making that vision a reality.

If you are passionate about operational excellence and developing people, we would love to meet you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.