Body Shop Receptionist

Courtesy Automotive Group; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

PTO

Employee discounts

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Courtesy Automotive Group is hiring a full-time Body Shop Receptionist in Phoenix, AZ. You will be the first point of contact for customers at the collision center, handling scheduling, records, and communications from drop-off to delivery.

The role emphasizes customer service, accuracy in documentation, and coordination with estimators, technicians, and insurance partners. Competitive benefits accompany a supportive, family-oriented team culture.

Qualifications

• Proficiency in Microsoft Excel and comfort with dealership management systems.
• Previous receptionist or customer service experience, preferably in automotive settings.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Bilingual Spanish/English is a plus but not required.

Responsibilities

• Greet customers in person and over the phone with a friendly, professional demeanor.
• Schedule repair appointments and coordinate with estimators, technicians, and insurance partners.
• Check customers in and out, ensuring all required documentation is completed accurately.
• Maintain organized records of repair orders, estimates, invoices, and customer files.
• Communicate repair status updates to customers in a timely and clear manner.
• Assist with processing payments and verifying insurance information when needed.
• Support the body shop manager and team with administrative tasks and daily workflow.
• Enter and update data in internal systems; generate reports as requested.
• Handle incoming calls, emails, and walk-in inquiries efficiently and professionally.
• Ensure the reception area is clean, welcoming, and well-organized.

Skills

Excel experience

Dealership systems

CRM software

Customer service

Bilingual Spanish/English

Tools

CRM software

MS Office

Job description

Position: Body Shop Receptionist
Employment: Full-time, hourly
Location: Phoenix, AZ
Start Date: ASAP

About Us:

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Overview

The Body Shop Receptionist serves as the first point of contact for customers visiting or calling the dealership’s collision center. This role supports the body shop team by managing customer communication, scheduling appointments, maintaining records, and ensuring a smooth, professional experience from dropoff to delivery.

Key Responsibilities

• Greet customers in person and over the phone with a friendly, professional demeanor.
• Schedule repair appointments and coordinate with estimators, technicians, and insurance partners.
• Check customers in and out, ensuring all required documentation is completed accurately.
• Maintain organized records of repair orders, estimates, invoices, and customer files.
• Communicate repair status updates to customers in a timely and clear manner.
• Assist with processing payments and verifying insurance information when needed.
• Support the body shop manager and team with administrative tasks and daily workflow.
• Enter and update data in internal systems; generate reports as requested.
• Handle incoming calls, emails, and walkin inquiries efficiently and professionally.
• Ensure the reception area is clean, welcoming, and wellorganized.

Qualifications:

• Proficiency in Microsoft Excel and comfort working with dealership management systems.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Bilingual skills (Spanish/English) are a plus but not required.

What We Offer:

• Competitive compensation.
• PTO
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
• $18 hr

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture. We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.