Customer Service Representative Autobody Shop

Alpha Omega Advisement LLC; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Professional development

Job summary

Alpha Omega Advisement LLC is seeking a Customer Service Representative for an autobody shop in Charlotte, NC. You will be the first point of contact for customers, greet visitors, answer phones, schedule repairs, and coordinate with the tech team to ensure smooth service.

The role emphasizes strong communication, organization, and data accuracy, with responsibilities including invoicing, payments, and maintaining a welcoming reception area.

Qualifications

• Previous experience in a customer service role, preferably within the automotive or autobody industry.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Proficient in using computer systems and software applications.
• Demonstrated ability to handle challenging situations with tact and professionalism.
• High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.

Responsibilities

• Serve as the first point of contact for customers, in person and over the phone.
• Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently.
• Accurately record and update customer information in our system, ensuring data integrity.
• Assist in preparing estimates and explaining repair processes to customers, addressing questions or concerns.
• Communicate effectively with the technical team to relay customer needs and ensure timely service delivery.
• Handle customer complaints and elevate issues to management when necessary, maintaining a calm and professional demeanor.
• Maintain a clean and organized reception area to enhance the customer’s experience.
• Support the team in administrative tasks, such as invoicing and processing payments.

Skills

Customer service

Communication

Organization

Computer skills

Conflict management

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative – Autobody Shop

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients.

Key Responsibilities

• Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance.
• Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently.
• Accurately record and update customer information in our system, ensuring data integrity.
• Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have.
• Communicate effectively with the technical team to relay customer needs and ensure timely service delivery.
• Handle customer complaints and elevate issues to management when necessary, maintaining a calm and professional demeanor.
• Maintain a clean and organized reception area to enhance the customer’s experience.
• Support the team in administrative tasks, such as invoicing and processing payments.

Qualifications

• Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Proficient in using computer systems and software applications.
• Demonstrated ability to handle challenging situations with tact and professionalism.
• High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.

Benefits

• Competitive salary with opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development and training opportunities.
• Supportive and friendly work environment.

If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you. Make a positive difference in the experiences of our valued customers.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.