Body Shop Office Manager

Colonial Chevrolet of Acton; Acton (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Colonial Chevrolet of Acton is seeking an organized, dependable Office Manager for our Body Shop and Collision Center. You will keep the office running smoothly and help customers navigate the collision repair process.

The ideal candidate will manage multiple priorities, maintain accurate records, and communicate professionally with customers, insurance companies, and our repair team.

Qualifications

• Experience in body shop or dealership office preferred.
• Strong attention to detail and organizational skills.
• Excellent customer service and professional communication.
• Ability to multitask in a busy environment and use office software.

Responsibilities

• Greet customers, answer calls, and schedule estimates and repairs.
• Open, maintain, and close repair orders with complete paperwork.
• Update customers on repair status, scheduling, and pickup.
• Coordinate insurance paperwork and approvals with the Body Shop team.
• Assist customers with rental vehicle arrangements.
• Prepare invoices and collect payments and deductibles.
• Monitor balances and follow up with customers and insurers.
• Organize files and support daily administrative operations.
• Collaborate with the Body Shop Manager, technicians, parts, and accounting.

Skills

Organizational skills

Customer service

Communication

Multitasking

Computer literacy

Tools

CCC ONE

Mitchell

Job description

Body Shop / Collision Center Office Manager

Colonial Chevrolet of Acton - Acton, MA

Colonial Chevrolet of Acton is seeking an organized, dependable, and customer-focused Office Manager for our Body Shop and Collision Center. This position plays an important role in keeping our office running smoothly and helping customers through the collision repair process.

The ideal candidate can manage multiple priorities, maintain accurate records, and communicate professionally with customers, insurance companies, and our repair team.

Responsibilities:

• Greet customers, answer incoming calls, and schedule estimates and repair appointments.
• Open, maintain, and close repair orders, ensuring paperwork is accurate and complete.
• Communicate with customers about repair status, scheduling, and vehicle pickup.
• Coordinate insurance paperwork, approvals, supplements, and payment follow-up with the Body Shop Manager and estimators.
• Assist customers with rental vehicle arrangements.
• Prepare invoices, collect payments and deductibles, and submit completed paperwork to the dealership accounting office.
• Monitor outstanding balances and follow up with customers and insurance companies.
• Maintain organized files and support daily administrative operations.
• Work closely with the Body Shop Manager, technicians, parts department, and accounting team to keep repairs moving efficiently.

Qualifications:

• Previous body shop, collision center, dealership office, or automotive administrative experience preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to multitask and follow through in a busy environment.
• Comfortable using computers, email, and office software.
• Experience with collision estimating or management systems such as CCC ONE or Mitchell is a plus.
• Familiarity with insurance claims, repair orders, billing, and accounts receivable preferred.

We're looking for someone who takes pride in their work, supports their team, and makes every customer feel well cared for.