Collision Center Office Manager: Smooth Repairs & Service

Colonial-Chevrolet-of-Acton; Acton (MA); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

Colonial Chevrolet of Acton is seeking an organized, dependable Office Manager for our Body Shop and Collision Center. You will manage scheduling, repairs, and communications with customers, insurers, and the repair team.

Responsibilities include opening/closing repair orders, processing paperwork, coordinating insurance and rental vehicles, and ensuring accurate invoices and accounts receivable. A strong, service-oriented communicator thrives in this busy environment.

Qualifications

• Experience in a body shop, collision center, dealership office, or automotive administrative role preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Ability to multitask and follow through in a busy environment.
• Proficiency with computers, email, and standard office software.
• Experience with collision estimating or management systems such as CCC ONE or Mitchell is a plus.
• Familiarity with insurance claims, repair orders, billing and accounts receivable preferred.

Responsabilités

• Greet customers, answer calls, and schedule estimates and repair appointments.
• Open, maintain, and close repair orders with accurate paperwork.
• Communicate repair status, scheduling, and vehicle pickup to customers.
• Coordinate insurance paperwork, approvals, supplements, and payment follow-up with the Body Shop Manager and estimators.
• Assist customers with rental vehicle arrangements.
• Prepare invoices, collect payments and deductibles, and submit paperwork to accounting.
• Monitor outstanding balances and follow up with customers and insurers.
• Maintain organized files and support daily administrative operations.
• Collaborate with Body Shop Manager, technicians, parts, and accounting to keep repairs moving.

Connaissances

Customer service

Organization

Multitasking

Communication

Computer skills

Outils

CCC ONE

Mitchell

Description du poste

Colonial Chevrolet of Acton is seeking an organized, dependable Office Manager for our Body Shop and Collision Center. You will manage scheduling, repairs, and communications with customers, insurers, and the repair team.

Responsibilities include opening/closing repair orders, processing paperwork, coordinating insurance and rental vehicles, and ensuring accurate invoices and accounts receivable. A strong, service-oriented communicator thrives in this busy environment.