Body Shop Operations Leader — Growth & Service

Colonial-Chevrolet-of-Acton; Acton (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Colonial Chevrolet of Acton in Acton, MA seeks a motivated Body Shop Assistant Manager to help lead daily operations and grow our collision repair business. The ideal candidate has body shop or fixed operations experience; an appraiser’s license is a plus.

You will assist with inspections, estimates, scheduling, parts coordination, and customer communication to ensure quality repairs and timely delivery. The role requires strong leadership, organizational, and customer-service skills to manage

Qualifications

• Previous body shop experience or automotive fixed operations experience required.
• Appraiser’s license preferred, but not required.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple repairs and priorities in a fast-paced environment.
• Leadership skills and a hands-on approach to supporting the team.
• Familiarity with collision repair procedures, insurance claims, estimating systems, or dealership management software is a plus.
• A business-minded approach and a desire to help increase sales, build relationships, and grow the department.

Responsibilities

• Assist the Body Shop Manager with daily operations, department goals, and overall shop performance.
• Coordinate repair scheduling, technician assignments, and workflow to keep jobs moving efficiently.
• Monitor repairs from vehicle intake through final delivery, helping ensure quality work and timely completion.
• Assist with vehicle inspections, damage documentation, repair estimates, and supplements based on experience and licensing.
• Communicate with insurance companies, appraisers, and adjusters regarding repair approvals, supplements, and claim progress.
• Keep customers informed about repair status, scheduling changes, and expected completion dates.
• Address customer questions and concerns professionally and help resolve issues.
• Coordinate parts ordering, availability, returns, and credits with the parts department and vendors.
• Help ensure repair plans follow manufacturer procedures and include required inspections, scans, calibrations, and sublet services.
• Review completed repairs for workmanship, cleanliness, and delivery readiness.
• Assist with repair orders, documentation, billing, payment collection, and closing completed jobs.
• Monitor labor productivity, parts and material costs, cycle time, profitability, and customer satisfaction.
• Support employee training, coaching, accountability, and teamwork.
• Help maintain a clean, organized, and safe shop and support compliance with applicable workplace and environmental requirements.
• Coordinate with dealership departments, vendors, rental providers, and outside repair partners.
• Help grow the shop by developing referral relationships, following up on estimates, identifying new business opportunities, and encouraging repeat business and making sure Colonial is on all available Insurance referral lists.
• Provide leadership and operational support in the Body Shop Manager’s absence.
• Assist with other responsibilities needed to keep the department running successfully.

Skills

Body shop experience

Automotive fixed operations experience

Appraiser license

Leadership

Customer service

Organizational skills

Education

Appraiser license (preferred)

Tools

Dealership management software

Estimating systems

Job description

Colonial Chevrolet of Acton in Acton, MA seeks a motivated Body Shop Assistant Manager to help lead daily operations and grow our collision repair business. The ideal candidate has body shop or fixed operations experience; an appraiser’s license is a plus.

You will assist with inspections, estimates, scheduling, parts coordination, and customer communication to ensure quality repairs and timely delivery. The role requires strong leadership, organizational, and customer-service skills to manage