Body Shop Estimator

Chevrolet of Bend; Bend (OR); In loco; USD 66.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical/Dental/Vision plans

Paid holidays & PTO

Short and long-term disability

401(k) retirement plan

Vehicle purchase discounts

Descrizione del lavoro

Chevrolet of Bend is seeking an Estimator who will answer calls, assess repairs, and prepare estimates using CCCMitchell, Audatex, ProfitNet, and ADP systems. You’ll dispatch orders, communicate with technicians, and follow up with customers through delivery and payment collection.

Qualified candidates will have 1+ year estimator experience, strong communication, and math skills. Flexibility for evenings, weekends, and holidays is required to support dealership operations.

Competenze

• 1+ year estimator experience.
• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematics ability to calculate service costs and count change.

Mansioni

• Answer incoming telephone calls in a friendly, professional manner.
• Prepare repair estimates using CCCMitchell, Audatex, and ProfitNet/ADP.
• Dispatch repair orders to technicians and follow up on status.
• Explain findings, costs, and timelines to customers.
• Process payments and deliver vehicles upon completion.
• Maintain accurate production notes and repair orders.

Conoscenze

Estimator experience

Communication

Time management

Typing

Mathematics

Formazione

High School diploma or equivalent

Strumenti

CCCMitchell

Audatex

ProfitNet

ADP systems

Descrizione del lavoro

Dealership:L0218 Chevrolet of BendLithia Body and Paint of BendHiring: Estimator!Pay: Base salary + Commission; Estimated annual earnings $66,000 - $90,000Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, which could include evenings, weekends, and holidays.What You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process:Greet customers in a friendly and professional manner.Identify, confirm, and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when work will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for repair needs.Write accurate repair orders using ProfitNet and ADP systems.Write accurate Estimates utilizing the three major estimating systems:CCCMitchellAudatexMaintain and update production, notes, and repair order detail and production status.Follow the Interim Customer Contact (ICC2) process:Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with supplemental repairs.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of repairs required and/or performed.Follow-up with customer during repair of the vehicle so they are aware of status.Follow the Customer Delivery (CD) process:Receive and process cash or credit payment for all services performed.Upon completion of repair, promptly and professionally deliver vehicle to customer.Follow up and collect payments for supplements on the accounts receivable.What You'll Bring1+ Year estimator experienceExcellent communication & time management skills.Typing & basic computer skills to enter repair orders.Mathematic ability to calculate service costs and count change.Acceptable driving record and a valid driver's license in your state of residenceAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.