Body Shop Estimator

L0218 Chevrolet of Bend; Bend (OR); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an Estimator at our Bend dealership. You will answer calls, greet customers, assess needs, and prepare repair orders and estimates using ProfitNet, ADP, CCCMitchellAudatex. A flexible schedule including evenings, weekends, and holidays may be required.

Base salary plus commission with total earnings estimated at $66,000 to $90,000 annually; open availability to support dealership operations and customer demand is expected.

Qualifications

• 1+ year estimator experience.
• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematic ability to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow ICC process: greet customers, identify and offer resolution.
• Write accurate repair orders using ProfitNet and ADP.
• Write accurate Estimates utilizing CCCMitchellAudatex.
• Maintain and update production, notes and repair order detail.

Skills

Estimator experience

Communication skills

Typing

Math for costs

Driver's license

Tools

ProfitNet

ADP

CCC-Mitchell-Audatex

Job description

Dealership: L0218 Chevrolet of Bend Lithia Body and Paint of Bend Hiring: Estimator! Pay: Base salary + Commission; Estimated annual earnings $66,000 - $90,000

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, which could include evenings, weekends, and holidays.

What You'll Do

Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). Follow the Initial Customer Contact (ICC) process: Greet customers in a friendly and professional manner. Identify, confirm, and offer resolution to customer concerns. Communicate with customer what needs to be done, how much it will cost and when work will be complete. Assess customer needs by conducting a vehicle walk around. Attain agreement from customer for repair needs. Write accurate repair orders using ProfitNet and ADP systems. Write accurate Estimates utilizing the three major estimating systems: CCCMitchellAudatex Maintain and update production, notes, and repair order detail and production status. Follow the Interim Customer Contact (ICC2) process: Provide estimates that are accurate and support upfront pricing guarantee. Obtain approval to review findings of multi-point inspection and associated prices. Obtain approval to proceed with supplemental repairs. Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. Communicate with technicians to gain clear understanding of repairs required and/or performed. Follow-up with customer during repair of the vehicle so they are aware of status. Follow the Customer Delivery (CD) process: Receive and process cash or credit payment for all services performed. Upon completion of repair, promptly and professionally deliver vehicle to customer. Follow up and collect payments for supplements on the accounts receivable.

What You'll Bring

• 1+ Year estimator experience
• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematic ability to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in your state of residence
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!