Body Shop Concierge & Client Advisor

Rush-Enterprises; Pico Rivera (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Job summary

Rush Truck Centers is hiring a Body Shop Advisor in California. This on-site position greets customers, gathers problem details, conducts vehicle walk-arounds, and writes up repair orders.

You will manage payments, insurance information, and signatures, then create and file repair orders and communicate with foremen. Responsibilities include monitoring repairs, updating customers on costs and completion times, and obtaining approvals for additional work.

Qualifications

• High School diploma or GED.
• 1–3 years related experience and/or training.
• Ability to operate PC-based programs and invoicing systems.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Write up customer’s vehicle problems on a body shop input card and obtain signatures.
• Establish customer’s payment method and insurance details; obtain approvals as needed.
• Create repair orders in the system and secure documentation.
• Provide estimator with customer and insurance information.
• Notify foreman of incoming work and update repair order status.
• Monitor repairs and communicate changes to customers; obtain approvals for additional work.
• For insurance work, communicate supplements and secure approvals.

Skills

Customer service

Invoicing software

PC literacy

Education

High School diploma or GED

Job description

Rush Truck Centers is hiring a Body Shop Advisor in California. This on-site position greets customers, gathers problem details, conducts vehicle walk-arounds, and writes up repair orders.

You will manage payments, insurance information, and signatures, then create and file repair orders and communicate with foremen. Responsibilities include monitoring repairs, updating customers on costs and completion times, and obtaining approvals for additional work.